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Frequent Contributor
Posts: 112
Registered: ‎09-09-2014

I've ordered several items and been very pleased. Earlier this year I ordered a 3-pc set of ceramic owls. The medium sized one was broken. I called customer service they advised me they'd send another set and to keep what I had or donate. The second set came and the same thing!  Since I really liked them and wasn't in a hurry I called customer service and they again said to keep them, and would reorder sending a note to the seller about what is happening. I got my third set and boy did they ever wrap it to the extreme, but nothing was broken!

Great and friendly customer service at the time but now things have changed so much

it's hard to know what is going on behind the scenes.  These are definitely trying times. 

Honored Contributor
Posts: 33,538
Registered: ‎03-20-2010

Wayfair has been struggling for sometime long before the pandemic---

 

From CNBCNEWS.com-Feb 28, 2020

 

Wayfair's losses widened during the fourth quarter of 2019. The issue for Wayfair has long been, and continues to be, how to make money. Wayfair's annual net loss almost doubled to $985 million in 2019.

Animals are reliable, full of love, true in their affections, grateful. Difficult standards for people to live up to.”
Honored Contributor
Posts: 8,558
Registered: ‎06-25-2012

I've had it with Wayfair! I recently ordered something and waited 2 weeks for my delivery date. My delivery date came and went. I wrote to them asking where my item was....they discontinued it. Wasted over 2 weeks of my life on Wayfair. I found where they get this item from and ordered it directly from them. Got it in two days! 

"Pure Michigan"
Honored Contributor
Posts: 28,484
Registered: ‎03-09-2010

I ordered a boat load of things from Wayfair about 2 years ago, I was 100% satisfied with their CS and all the way around. 

Respected Contributor
Posts: 2,966
Registered: ‎09-12-2013

@Nancy Drew wrote:

Wayfair is having a very bad week. Customer service is the least of their problems right now.


@Nancy Drew   Boy, ain’t the truth! I clicked on this thread to see if anyone else knew what was going on. 😬😑

Trusted Contributor
Posts: 1,939
Registered: ‎03-13-2010

@wvumountiefanYep, something strange is definitely going on over there.

Originally joined board 12-14-2004