Reply
New Member
Posts: 1
Registered: ‎05-04-2019

How long does it take to get a refund on my debit card?

I just recently placed an order a few hours ago, but I changed my mind and canceled the order. I was just wondering how long it would take to get the money back into my account.

QVC Customer Care
Posts: 449
Registered: ‎06-14-2015

Re: How long does it take to get a refund on my debit card?


@DCruz0927 wrote:

I just recently placed an order a few hours ago, but I changed my mind and canceled the order. I was just wondering how long it would take to get the money back into my account.


 

@DCruz0927   There was an authorization received when the order was placed but you were not billed or charged for the order.  It usually take 3-5 days for the authorization to fall off, however, it depends on your bank or financial institution.  You may want to check with your bank for the correct number of days they hold the funds.  I hope this helps.  

 

 

Melvin, Customer Care

Trusted Contributor
Posts: 1,200
Registered: ‎06-18-2018

Re: How long does it take to get a refund on my debit card?

QVC is not supposed to charge or debit your card until the order actually ships.  There shouldn't have been any transaction on your card.  HTH

Respected Contributor
Posts: 3,564
Registered: ‎05-12-2012

Re: How long does it take to get a refund on my debit card?

hey melvin!  haven't heard from you in awhile...or maybe i've just been missing your posts....or maybe everyone is behaving!!  good to hear from you!

Respected Contributor
Posts: 2,956
Registered: ‎10-30-2010

Re: How long does it take to get a refund on my debit card?

[ Edited ]

 

 

I use my Debit Card/Visa only while making purchases through QVC. There is always an authorization charge that immediately appears if you check your banking information online. If the item does not ship within two days, the charge drops off until the actual shipment.  

 

That is how it's handled with my bank., and I understand that it is dependent upon your banking institution. 

Honored Contributor
Posts: 8,496
Registered: ‎04-16-2010

Re: How long does it take to get a refund on my debit card?


@Rockinista wrote:

QVC is not supposed to charge or debit your card until the order actually ships.  There shouldn't have been any transaction on your card.  HTH


That's what I always thought but over the past few months when I've purchased, the item was charge to my card even though it took 3-8 days of PROCESSING before it shipped. I think it's one of those things they USED to do but changed it and didn't inform customers.

Honored Contributor
Posts: 16,578
Registered: ‎07-03-2013

Re: How long does it take to get a refund on my debit card?

The Q puts a hold on the funds, it's not an actual charge.  Your bank determines when the hold gets released. 

Respected Contributor
Posts: 2,261
Registered: ‎11-03-2018

Re: How long does it take to get a refund on my debit card?

It can take up to a week.  For some reason, transactions with QVC take a VERY long time.  

Trusted Contributor
Posts: 1,246
Registered: ‎10-07-2013

Re: How long does it take to get a refund on my debit card?

If you have a Credit Card, use it for ordering.  The charge doesn't go on your account until the product is shipped.  You also have much better protections than with a Debit Card.