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Trusted Contributor
Posts: 1,610
Registered: ‎12-17-2011

How does QVC know how many people are on the lines ?

Just curious how David know how many people on the lines to order, but yet there’s no one at customer service. He just said there was One thousand eight people on the line to order. 

Honored Contributor
Posts: 46,029
Registered: ‎03-10-2010

Re: How does QVC know how many people are on the lines ?

In a word...computers.

New Mexico☀️Land Of Enchantment
Respected Contributor
Posts: 2,216
Registered: ‎03-14-2010

Re: How does QVC know how many people are on the lines ?

Every call center has a computer system that tells them how many people are on an active call and how many calls are waiting in the queque. They know how many minutes a call was active, on hold, and if it was a hangup.  

Honored Contributor
Posts: 8,750
Registered: ‎03-09-2010

Re: How does QVC know how many people are on the lines ?

I'm surprised that many people still call in to order.  

I first placed an order with qvc about 15 years ago, and it was via the website. 

Trusted Contributor
Posts: 1,610
Registered: ‎12-17-2011

Re: How does QVC know how many people are on the lines ?

Guess this is a good thing or David wouldn’t have anything to say.

Honored Contributor
Posts: 10,781
Registered: ‎09-01-2010

Re: How does QVC know how many people are on the lines ?

When I worked at the hospital switchboard, I could see what lines were in use during my shift. Part of my responsibilities was to watch for lines in use in areas that no one should have been in during the 11-7 shift.
Prior to security cameras, I had several people to send to those areas to catch the employee. Once the cameras were installed, I had the ability to see who was out of their work area.
Respected Contributor
Posts: 3,189
Registered: ‎06-06-2019

Re: How does QVC know how many people are on the lines ?


@september wrote:

I'm surprised that many people still call in to order.  

I first placed an order with qvc about 15 years ago, and it was via the website. 


I thought it was odd that people still call.  On-line is the way to go.  

Honored Contributor
Posts: 15,046
Registered: ‎04-28-2010

Re: How does QVC know how many people are on the lines ?

I guess the same way 'they' know what and when we're watching on TV, etc.  No need for surveys/tv poles, etc.

 

Ditigal programming and computers.

 

No such thing as privacy now-a-days.

 

Just think how private we were when cash only was the norm.  Nobody knew who we were, where we live, etc.

 

Just cash was exchanged.  Nothing else. 

 

Oh, well.  

 

Keep safe and as healthy as possible. 

 

 

'More or less', 'Right or wrong', 'In general', and 'Just thinking out loud ' (as usual).
Respected Contributor
Posts: 2,253
Registered: ‎03-09-2010

Re: How does QVC know how many people are on the lines ?

Parts of the US have extremely slow or no internet access.  So they use their phone to order.

 I have relatives who don't feel comfortable ordering online. And these relatives are in their fifties. 

Honored Contributor
Posts: 11,983
Registered: ‎06-17-2015

Re: How does QVC know how many people are on the lines ?

[ Edited ]

They lie.  Woman TongueWoman LOLWoman Tongue

 

If all those customers are waiting and the phones are  lighting up, it is a must have item.

 

Neat sales tactic.

""Out beyond the ideas of right-doing and wrong-doing, there is a field. I will meet you there." -Rumi