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Honored Contributor
Posts: 8,609
Registered: ‎03-09-2010

How To Make Your Customer Feel Appreciated

I recently placed my first order with this company and received a routine order confirmation email. This morning I received a shipping confirmation email and aside from being a little star-trekky it did make me feel like they valued my business and are very proud of their company. The body of the email read:

Greetings Earthling,

Your order with Surthrival is immensely appreciated!

We are sure that you are anxious to know the status of your order (we like getting packages too). So, this message is to assure you that your order with SurThrival has now been carefully packed, has left the building and is en route to its destination.

We have included in this transmission your order details, tracking information and also a very convenient clickable link to track your package every step of the way. Please allow 24 to 48 hours for packages shipped via USPS to update in the system, (they aren't quite as on top of things as we are Smiley Happy

If at any point you feel called to gain a deeper understanding of the products you have purchased from SurThrival please re-visit our website www.surthrival.com and check out the extensive amount of information available there on each product. We are also continuously updating the SurThrival blog. In our blog we like to discuss our products in depth for our community, so that our valued customers are well informed about just how extraordinary the purchase they have made really is. Follow us on Twitter (Surthrival) and our Facebook (http://on.fb.me/h0QtVx) fan page for day to day community updates and occasional coupon codes.

You may not know this but SurThrival is a small, Maine based company that literally started as a conversation between friends... and has evolved into not only a business but more importantly a higher standard of living. We are dedicated to serving our community with the best quality, highest integrity and most potent Meta-Foods to assist in adapting, regenerating and strengthening our human bodies. We feel confident that you will be thoroughly satisfied with your purchase from us.

Essentially, we are honored that out of the vast sea of companies you chose to direct your business to SurThrival, and we want you to feel how much your patronage is treasured.

Welcome to the SurThrival Lifestyle! We wish you abundance and prosperity!

In Sincere Gratitude,

The SurThrival Team

What is good for the goose today will also be good for the gander tomorrow.