I appreciate my local Kohl’s store. For me, it took up the void when Mervyn’s closed.
Do I expect high quality designer clothing when I shop there? I don’t, but buy some of the same clothing brands sold at Macy’s at better prices, especially workout wear, Levi’s, and lingerie.
And then there are the non clothing items...yankee candles, name brand kitchen related items, luggage, and bath/beauty products. A friend of mine said she bought a new microwave oven there last week. Didn’t even know they carried them.
I like my rewards dollars and even if I need nothing specific there, I stop in anyway, and use them for greeting cards/gift bags.
I have their credit card but have never been stopped in the store at any time by anyone asking me if I had one.