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Respected Contributor
Posts: 3,168
Registered: ‎05-21-2010

Re: How Kohl's Has Avoided the Retail Meltdown


@handygal2 wrote:

@Laura14 wrote:

I will never step foot into Kohls.  I actually sent a complaint email to their home office a few months ago and I never do that. 

 

About a decade ago, my local store started a policy of hunting you down as you shop and asking if you wanted their credit card.  I don't want to be solicited like that and it's bad enough you have to say no ten times at the checkout line.

 

The stopper for me back then was when a man approached me in lingerie and struck up a conversation about their coupons.  I am holding intimates in my hand and I don't want to talk to a strange guy about nonsense while I do.  I never went back.

 

Over the summer, it was back to school weekend and I wanted to lay hands on cooking sets to see what I liked.  I figured it had been 10 years and maybe things had changed.

 

Nope!

 

I walk in and a lady immediately greets me and asks if I have their card.  I lie and say yes.  I walk back to the kitchen area and I hear her walking down the aisle accosting everyone she meets.  She comes to me no less than 2 minutes after I just said yes and asks me again.  I say yes again. 

 

At this point I am done.  I can't shop with a knot in my stomach wondering when someone else is going to ambush me.  So I leave in a different direction to make sure I don't run into her again.

 

I get to the front door to exit and she pops up again and again asks me for the third time in 5 minutes if I have their card.

 

I was so disgusted I emailed their home office, told them what happened, and said unless they plan to require their customers to use lanyards to display their Kohls cards at all times, it's rude and I would not be back after trying to return from a 10 year hiatus.

 

Kohls is just not for me.   


@Laura14: Wow. That's never happened to me, but if it had, l would have been turned off too. And the fact that the woman soliciting customers didn't even bother to remember who she had already approached is unacceptable.


I have shopped in Kohls for at least 15 years in Wisconsin, and Georgia and in several cities  in GA. Never have I benn harrassed about a credit car. Never have I been approached while shopping by their associates and urged to get a credit card. I find their customer service to be superior to most Dept. stores. What I find amusing is when people go to check out and complain that they can't get the 30% off because they don't have a Kohl's credit card. How about getting one and paying your account off every month? That's waht I do. I have never paid a finance charge and love getting the discounts and Kohl's cash. Their return policy is superior to most every store that i have shoped in. 

Honored Contributor
Posts: 10,667
Registered: ‎03-09-2010

Re: How Kohl's Has Avoided the Retail Meltdown

The one in my area is only different from Walmart in that there is a paucity of merchandise but the same type employees who don't know where to find things and if they do, they don't know how to use them or what the price is and the merchandise is often not marked.  One hot mess would describe mine.

 

Yes, years ago they would accost you about credit cards.  Now they just leave you alone and don't boher you nor do they bother helping when you ask for it.

Esteemed Contributor
Posts: 6,069
Registered: ‎06-09-2010

Re: How Kohl's Has Avoided the Retail Meltdown

I use to like Kohl's until they limited their petite section to old lady clothing. The clothing is terrible and they have no selection. The only way to shop is online for petite clothing. They don't have a great selection on line. 

 

I buy my clothing from Macy's or Marshalls.  I buy Lucky Brand clothing from Marshalls. They fit great and the pricing is great. I do need to have some of my jeans hemmed because they are a little too long but it is worth it for me. I can try them on to make sure they fit.

Honored Contributor
Posts: 10,916
Registered: ‎03-10-2010

Re: How Kohl's Has Avoided the Retail Meltdown

@VaBelle35

 

I think kohls is like Mervyns, based on sales and coupons.  I quit shopping there after a few visits.  Just show me the darn price.  Kohls is a few blocks from me I wont step in their doors.  The clothing is overpriced for what it is.  I was told by an employee that it is overpriced because everything in the store is reduced at once a month.  So if you wait long enough you will get ot on sale.  When I want something I want ot at a fair price.  I hate thinking tomorrow it will be half price, or wait for a certain day an hour to use coupon. Then sometimes that isnt good enough, you need a minimum purchase.  However, it works for many people.  They enjoy the coupon thing, and find the game fun.

Honored Contributor
Posts: 9,642
Registered: ‎03-09-2010

Re: How Kohl's Has Avoided the Retail Meltdown

I appreciate my local Kohl’s store.  For me, it took up the void when Mervyn’s closed.  

 

 

Do I expect high quality designer clothing when I shop there?  I don’t, but buy some of the same clothing brands sold at Macy’s at better prices, especially workout wear, Levi’s, and lingerie.

 

 

And then there are the non clothing items...yankee candles, name brand kitchen related items, luggage, and bath/beauty products. A friend of mine said she bought a new microwave oven there last week.  Didn’t even know they carried them. 

 

I like my rewards dollars and even if I need nothing specific there, I stop in anyway, and use them for greeting cards/gift bags. 

 

I have their credit card but have never been stopped in the store at any time by anyone asking me if I had one.

Honored Contributor
Posts: 10,916
Registered: ‎03-10-2010

Re: How Kohl's Has Avoided the Retail Meltdown


@september wrote:

I appreciate my local Kohl’s store.  For me, it took up the void when Mervyn’s closed.  

 

 

Do I expect high quality designer clothing when I shop there?  I don’t, but buy some of the same clothing brands sold at Macy’s at better prices, especially workout wear, Levi’s, and lingerie.

 

 

And then there are the non clothing items...yankee candles, name brand kitchen related items, luggage, and bath/beauty products. A friend of mine said she bought a new microwave oven there last week.  Didn’t even know they carried them. 

 

I like my rewards dollars and even if I need nothing specific there, I stop in anyway, and use them for greeting cards/gift bags. 

 

I have their credit card but have never been stopped in the store at any time by anyone asking me if I had one.


What makes me mad is if you don't have their credit card when online, you do not qualify for the sales!  I spent over an hour online selecting  some Fiestaware a few years back.  I tried to check out, and I couldn't  get sale price.  It wouldn't tell me this was the case.  I had to call customer service where they led me to page two of the small print. This is where it was revealed that  get the sale price of 30% off, you must have a kohls credit card.  Believe me this info is hard to find. Macys does this at the stores as well, and it really turns me off.  This set up is not for me. My daughter shops kohls.  She loves the coupon thing, and boy does she know how to work them! 

 

Honored Contributor
Posts: 16,612
Registered: ‎03-13-2010

Re: How Kohl's Has Avoided the Retail Meltdown

I do like Kohls and thank goodness they are doing well because they are the only decent store we have left!  However --- I do miss Macy's, Bon-ton and Penneys.  I shopped at them all and often and they all had something special to offer.  I miss them very much.  Allthough I enjoy Kohl's, I don't find a lot of clothing there that truly appeals to me.   

"A day without sunshine is like, you know, night." - Steve Martin
Respected Contributor
Posts: 3,116
Registered: ‎09-30-2010

Re: How Kohl's Has Avoided the Retail Meltdown

@AngelPuppy1   I also miss Bon-Ton.  I used to go to their brick and mortar store when one was near me.  Liked the men's, children's, fragrance, home, and costume jewelry departments.  Got wonderful cashmere sweaters there years ago that are still in good shape.

 

Last November/December I got some nice toys for my grandsons and some decorative items for my home.

 

I had an e-mail on October 4th that they have relaunched as a limited on-line presence now.  The owner is taking it gradually--there was a note from him on the website.  At your leisure you might want to check it out.

Respected Contributor
Posts: 3,168
Registered: ‎05-21-2010

Re: How Kohl's Has Avoided the Retail Meltdown


@shoekitty wrote:

@september wrote:

I appreciate my local Kohl’s store.  For me, it took up the void when Mervyn’s closed.  

 

 

Do I expect high quality designer clothing when I shop there?  I don’t, but buy some of the same clothing brands sold at Macy’s at better prices, especially workout wear, Levi’s, and lingerie.

 

 

And then there are the non clothing items...yankee candles, name brand kitchen related items, luggage, and bath/beauty products. A friend of mine said she bought a new microwave oven there last week.  Didn’t even know they carried them. 

 

I like my rewards dollars and even if I need nothing specific there, I stop in anyway, and use them for greeting cards/gift bags. 

 

I have their credit card but have never been stopped in the store at any time by anyone asking me if I had one.


What makes me mad is if you don't have their credit card when online, you do not qualify for the sales!  I spent over an hour online selecting  some Fiestaware a few years back.  I tried to check out, and I couldn't  get sale price.  It wouldn't tell me this was the case.  I had to call customer service where they led me to page two of the small print. This is where it was revealed that  get the sale price of 30% off, you must have a kohls credit card.  Believe me this info is hard to find. Macys does this at the stores as well, and it really turns me off.  This set up is not for me. My daughter shops kohls.  She loves the coupon thing, and boy does she know how to work them! 

 


         If an item is on sale you do get the reduced sale price without using a credit 

         card. The extra 30% off of the item is with their coupon that they give to the 

         customers who use their charge cards. Not  always 30%. Sometime it is 20%

         or even 15 %. Belk and Macys do the same. If you use their charge cards your 

         discount is higher than if you don't purchase the item with their charge. But you

         absolutely do qualify for the sale prices.  Just not the extra coupon discount. 

         Although a few times a year they give out Friends and Family coupons that 

         anyone can use with or without charging on their crdit card. 

Honored Contributor
Posts: 41,582
Registered: ‎03-09-2010

Re: How Kohl's Has Avoided the Retail Meltdown

you can almost always find a discount coupon for 15% off without having to use a kohls charge......sometimes 20%. i dont think they offer the 30% off to those who dont use a kohls card. i personally like having that perk and can often find the 30% off, even if i did not receive the 30% off in the mail.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein