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Honored Contributor
Posts: 10,746
Registered: ‎01-19-2015

Re: How Kohl's Has Avoided the Retail Meltdown


@Johnnyeager wrote:

I've never been in a Kohl's!  Are there any in NYC?  

@Johnnyeager: Most Kohl's locations in the NY metro area are in suburban locations. I checked, and there are a few in Queens, Brooklyn, and Staten Island.

~~Be careful when you follow the masses. Sometimes the 'm' is silent.~~
Honored Contributor
Posts: 14,264
Registered: ‎01-02-2011

Re: How Kohl's Has Avoided the Retail Meltdown

I have never understood the appeal of Kohl’s.  

Esteemed Contributor
Posts: 7,097
Registered: ‎09-05-2014

Re: How Kohl's Has Avoided the Retail Meltdown

I didn't think there were any in Manhattan....but since Target has set up shop near Macy's, maybe someday Kohlh's would move in too.....

Respected Contributor
Posts: 4,441
Registered: ‎03-09-2010

Re: How Kohl's Has Avoided the Retail Meltdown

[ Edited ]

I love to shop at Kohl’s.  My store is neat and orderly, except for a few areas in the shoe department.  My store is well staffed too.  Never much of a wait to check out even on busy days and times. 

 

As to the the quality of their clothing, I think it depends on the garment and the brand.  The Chaps brand and the TekGear brand are nice.  I have some basic core pieces from Kohl’s that I have worn often for a few years and they are still in great shape.  I think the  overall quality of clothing at all stores is not what it used to be.  

 

I have never had anyone follow me in the store to ask me about opening a charge or coupons.  I would hate that and I would tell them so.  I get some really good prices with my discounts and coupons and Kohl’s cash.  I like that they can be used on clearanced items too.  

“I heard the sound I had to follow”
In Your Wildest Dreams by Justin Hayward
Trusted Contributor
Posts: 1,946
Registered: ‎03-08-2018

Re: How Kohl's Has Avoided the Retail Meltdown

I really think Kohl's has been making it through because they make the customer "Feel" like they are getting a deal.  They seem to be offering a Kohl's cash every single week instead of once a month as it was in the past.  This alone makes me think they are not doing as well as the article indicates.  Signs posted throughout the store advertise 50-60% off, when if you look at the price the original price is quite high.  Getting 30% off with your Kohl's charge makes some people rush into the store.  

 

Kohl's is the only apparel retailer in my town and I rarely shop there because there aren't as many deals as they advertise.  Yes on clearance you can find deals but that is not the norm throughout the store.

Esteemed Contributor
Posts: 7,193
Registered: ‎03-11-2010

Re: How Kohl's Has Avoided the Retail Meltdown

Our Kohls is outside our mall area but not that far.  I never really liked it, the set up inside.  But recently I was looking for a packable down coat for my hubby to use for travel.  These jackets are quickly bought up and if you buy them online they are often way too small.  I believe they are coming from countries that do not understand our sizing.  In any case after finally just about giving up I went online to look at Kohls and I found something that seemed OKAY.  I decided we would actually go into their real  store.  I found the product but it  was the wrong size.  A sales person immediately stepped up and helped me order on line at a kiosk.  The package came in a week later.  The down inside the package had literally exploded and I was very upset.  I called their main number and they helped me.  Said they would send out a new one immediately.  IT ARRIVES TOMORROW.  

 

I was soooo happy with the customer service. Amazing.  No questions, no need to return the original jacket. Great experience.  Happy happy shopper.  

Trusted Contributor
Posts: 1,946
Registered: ‎03-08-2018

Re: How Kohl's Has Avoided the Retail Meltdown

Kohls does have a great Customer Service philosophy.  Great return policy and all cashiers are empowered to help customers.  Not saying there won't be some bad experiences but the corporation on a whole has done a great job.

Honored Contributor
Posts: 13,034
Registered: ‎11-16-2014

Re: How Kohl's Has Avoided the Retail Meltdown


@tansy wrote:

I have never understood the appeal of Kohl’s.  


@tansy...I wonder if it is dependent upon where you live. The store we have within 5 minutes is not well kept and the clothing is not particularly nice. Shoes are in boxes, self-serve. The linens dept is a nightmare where it appears no one ever bothers to clean it up.

 

I haven't been there in about 2 years when I went looking for curtains. I highly doubt I will be back.

Honored Contributor
Posts: 41,582
Registered: ‎03-09-2010

Re: How Kohl's Has Avoided the Retail Meltdown

absolutely love kohls and so happy to have one near me that is not in a mall and has very open parking lot.

 

i like their 30% off coupons, like their sales, like the layout of the store, like some of the brands, love their home section. great lingerie/loungewear selection. easy place to run in and buy a gift card for numerous stores OTHER than kohls. returns are easy and fair. clean ladies room. great for kids clothing. also great for items from your favorite sports team.

********************************************
"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein
Honored Contributor
Posts: 21,142
Registered: ‎03-12-2010

Re: How Kohl's Has Avoided the Retail Meltdown

I grew up with Kohl's. they are out of Milwaukee,Wisconson. they use to be like the walmart way back when they first got started. they had little bits of everything in the store.