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10-27-2024 09:35 AM - edited 10-27-2024 09:37 AM
Happened to me many years ago. I received some sterling silver jewelry and I have never worn sterling.
Called CS, and they said to mail it back. I asked to send me a return label and was told I would have to pay for it. (NOT!)
I got it straightend out, and just thought the CS representative didn't know what they were doing.
Never happened again, but don't order much anymore.
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