This story reminds me of something that happened to DH and I about 13-14 years ago when we were doing work on our home (the historic one that was a money pit).
We needed a shower (JUST the shower) re-done because it leaked. Actually, it created a waterfall into the kitchen anytime it was used. Long story short, due to age all the parts were no longer available and we didn't want to spend $80,000 on construction to redo a master bath, master closet, hallway, etc (one project meant at least 4 more in that house due to age and building codes). It was another contractor (who I really liked) that suggested those companies that re-do your bath/shower by placing a liner over the whole thing: BathFitter.
We called, spoke to a CS rep and arranged for a salesperson to come out when DH and I were both there. We told the CS rep we wanted a quote for 1 shower and that was all. Guy showed up at 7 pm. Kids were in bed.
NIGHTMARE.
He looked at the shower and then proceeded to give us a LONG and I mean LONG sales spiel. Had to watch the video he brought. NO QUOTE until we listened to it all. Almost 2 HOURS LATER we had our quote; nope, too much. Thank you, have a good night. He wouldn't leave. He began going on how his time was valuable as well and these calls were not just for lookie-Lous and it was expected that we WOULD sign a contract. I'm sitting there looking at DH thinking "THROW HIM OUT". Honestly? I was kinda scared that this guy was going to do something because he was ****** that we didn't want to sign a sales contract. He mentioned his boss expects XYZ in sales numbers and his job would be on the line and on and on he went.
FInally, DH says, quietly "leave this house or I'm calling the police". He takes out his phone and begins to dial the non-emergency number; on speaker. We hear the county operator come on and DH informs the operator that we have an individual who is refusing to leave our property, we have young children, etc. The salesman begins to swear loudly, making threats and DH says quietly, "you hear this, correct? The threats he's making?" The operator informs us that there is a squad car in the community and is directing them to our home now and did he want her to stay on the line until they arrive? DH said yes and at that point, the guy grabs his stuff and moves swiftly out of our house, to his car and speeds off just as the squad car comes up our street.
Total time of dealing with that person: 3 hours.
We told the police what happened, told them no, we don't need them to go after him, and thank you VERY much for coming by. DH, while walking around as the salesperson was going on and on, had compiled everything about the car (make, color, tag #) and had made sure to gather papers and the guys card. The next day, he had his secretary draft an official letter containing all that information as well as what happened the night before plus the names of the officers who came by and sent it signature required.
A few days later, the owner of the franchise called, apologizing profusely, and asked what he could do to rectify the situation. DH said to fire the man. Not going to happen as he was their best salesperson. DH informed he we would tell every person we knew what happened and to avoid doing business with the company. Have a nice day and goodbye.
And, we did. About 3 years later, new neighbors of my in-laws had a coupon from BathFitters and called for a quote. They gave the couple the name of the salesman when the appointment was made. By SHEER luck, the wife mentioned it to my FIL a few days later. He went and got the name of the man we had dealt with that night: SAME guy. They called back and cancelled the appointment.
I often wonder how many people he scared into signing a deal. Then again, perhaps this how the company trains their people; I don't know. One thing's for sure: we'll never forget the company or the guy.
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