Community Chat

[Cumbercookie13]

Several years ago I ordered a phone from Walmart. They had it sent Lasership. Supposedly the phone got damaged in transit. I suspected it got stolen. I contacted Walmart and they sent a new one unfortunately the same way. Luckily I got it.

There are tons of complaints about this company. I understand many people want fast shipping, but why use a carrier that has such a shady history. 

[50Mickey]

I broke down and called B&BW on Saturday. The customer service rep. was so nice. She agreed that something happened to my package as she couldn't find any tracking info.  She could not replace the order because they were out of two of the items that I bought. So she gave me a refund. She also said that she sent a note to the customer service center with my complaint about Lasership. I hope all those who ordered candles this past Friday get their orders. 

[Tadaki]

I love Lasership.  Where I live, they are fast and bring the package into my building lobby.  I'm always pleased if it goes to Lasership.  

[rochelleS]

@Foxxee 

I recently had a Kohl's order delivered by LaserShip. I was very impressed. The driver was clean cut and courteous. I happened to be outside when he arrived, taking photos of a messed up FedEx delivery. I asked the young man to carry the pkgs to the back door but asked where he'd put them otherwise. He replied, the front porch. He snapped a photo of the packages with his phone too. FedEx is just awful in my area, leaving pkgs everywhere except doorside and some postal deliveries here can be equally as bad.

[ALRATIBA]

I never heard of them until yesterday when checked on a JCP order that I expect any day now.

So far, so good.

[NickNack]

I've had things delivered by LaserShip from a couple of different companies.  They do a very good job delivering to me.  I'm always able to get tracking information with them as soon as it's actually shipped.  

I'm not sure what you mean by a last mile shipper?  The package goes directly to LaserShip from the companies that I've ordered from.  They've never been transferred to them by a different shipper.

Edited to say:  I looked at their website and read what they said about being a last mile shipper.  I honestly thought the packages were sent straight from them.  My packages from Anthropologie, Nordstrom and Nespresso come from them just as quickly as they did before they started using them.

[50Mickey]

Happy for those who had a good experience with LaserShip. Still have not received the package from Bath &Body Works that was shipped by this company on 11/16. I contacted them and received an email that it would be looked into and I would receive an update within 72 hours.That was 10 days ago. No update has been sent. Bath &Body Works refunded my money. So all is good. But way too many bad reviews online for this shipping company