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Trusted Contributor
Posts: 1,303
Registered: ‎12-12-2011

I only occasionally shop HSN, but recently I bought two Nina Leonard tops.  In fact, I haven't received them yet.

This morning I received an email from HSN that there was a price drop on those tops, of almost $17 each!

I did a live chat, and as fast as I could type, the price difference was credited back to my CC.  So fast and easy.

I was pleasantly surprised and my hats of to HSN.

 

Respected Contributor
Posts: 2,046
Registered: ‎09-10-2020

I love that HSN price differences are given with no hassle. Even if the item has not shipped they will honor the price difference and if an item goes on clearance no problem, price adjustments with no argument. 

Respected Contributor
Posts: 3,867
Registered: ‎03-11-2010

Good to know. Thanks!  Years ago, probably about 15 years ago, I tried that with DG jeans, and HSN customer service refused to allow a price adjustment.  It was only one day after the purchase. That experience cut down my purchases from them even up to now.

Respected Contributor
Posts: 3,957
Registered: ‎12-14-2018

@Pezzie   I love that so much!  Thanks so much for letting us know - that's a new one on me - and congratulations!

Honored Contributor
Posts: 9,312
Registered: ‎05-15-2014

HSN has great customer service!   I always do a live chat and agree, price adjustments or any other issue they take care of right away.  

Honored Contributor
Posts: 35,758
Registered: ‎03-09-2010

I have not shopped on the Q in over 12 years but HSN is a staple in my life, good deals, coupons, great clearance prices, and yes, good CS

Respected Contributor
Posts: 4,512
Registered: ‎01-13-2012

HSN has great customer service.  And they resolve things much quicker than QVC does including returned items!!  I also like their many coupon offers even though I do not always use them.

Super Contributor
Posts: 433
Registered: ‎03-29-2010

I love and shop frequently with HSN for all of the reasons given above.  I've never had an issue with HSN's Customer Service issuing a credit for a price reduction, as long as it was within a 30 day time period of purchase. 

Honored Contributor
Posts: 11,379
Registered: ‎02-07-2011

Much prefer HSN and watch the channel a lot more than QVC for many, many reasons.

 

 

Esteemed Contributor
Posts: 6,312
Registered: ‎01-04-2014

Yes there are many reasons it's more watchable. 


I always like it when they do the Five in Five. Five items at a good price featuring one per minute. 

There was a time, many years ago, that I thought QVC had the most professional host of all the shopping channels I received. Boy have those times changed.