Trusted Contributor
Posts: 1,158
Registered: ‎08-19-2011

It is not consistent at HSN.  Most of my recent orders came with paperwork; one did not.  I can't tell what triggers the difference.

Honored Contributor
Posts: 19,660
Registered: ‎03-16-2010

Lands End is now doing the same thing.  I didn't get a packing slip/return label in my last order.


They have a third party that generates a QR code with drop off locations for your return, or you print your own label to mail return, or drop off at Lands End stores.