Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
12-09-2010 10:53 PM
I brought a pair of Tony Little slippers, but the size was too big that I ordered. I called CS at HSN and told them I needed to exchange, but sometime when I do this at the Q, they run out of the item before the exchange, so most of the time, I send back without exchanging and reorder item. Well, HSN CS said, you send back and I will reorder the size you need right now. She did and no charge. The Q will not reorder until they receive the item. They can see what a long time good customer I have been. Kodos to HSN, they will be receiving more business from me than the Q. I have only brought a hand full of items from them and have been with the Q almost 20 years. They do not give the same service since they have gotten so big. I sent the shoes back right away and within a day of calling they sent out the size I needed and I received them today. They have not received my return yet, but they trusted me. By the way, the incorrect size was not their fault, but mine.
I hope you read this, QVC.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788