Community Chat

[VanSleepy]

On 6/30/2014 SeaGal said:

If you have the xfinity remote for Comcast, a long silver one, there is a exit button above the volume button, hit that when the shop feature comes on the screen on HSN.

Or if your remote is a different, see if you have that exit button on it anywhere.

I can't do Exit or Last or Channel Up or Channel Down. Nothing. If I turn off the cable and TV, it is there when I turn it back on. When I finally miraculously get out of it, I don't know how it happened lol. That's why I put the block so I never land on it again.

[sunshine45]

maybe it is a problem with your box or your remote. have you ever tried trading them in for a new box?

[SeaGal]

On 6/30/2014 VanSleepy said:

On 6/30/2014 SeaGal said:

If you have the xfinity remote for Comcast, a long silver one, there is a exit button above the volume button, hit that when the shop feature comes on the screen on HSN.

Or if your remote is a different, see if you have that exit button on it anywhere.

I can't do Exit or Last or Channel Up or Channel Down. Nothing. If I turn off the cable and TV, it is there when I turn it back on. When I finally miraculously get out of it, I don't know how it happened lol. That's why I put the block so I never land on it again.

VanSleepy, it sounds like you dont have the correct code programmed into it. If you still have that pamphlet with the codes try a different one for your brand, they usually list a few for each brand tv. OR Comcast can do it for you over the phone if you dont have the pamphet anymore. I hope this idea will work out for you.

[VanSleepy]

On 6/30/2014 sunshine45 said:

maybe it is a problem with your box or your remote. have you ever tried trading them in for a new box?

I don't think it's my equipment. There are many complaints about this, and I don't have any other problems with it. I actually have gotten a new box in the last few months, but it has always happened. Anyway, no big deal anymore since I fixed them lol

[VanSleepy]

Sea gal, thanks for trying to help...see my response to sunshine :-)

[SeaGal]

Van Sleepy, did you get a new remote with the new box, they usually come bundled together. Either way, with a new remote or your old one it does sound like the remote is not coded in correctly.

That sounds really frustrating, let Comcast help you, I have had to have them help me before and its a piece of cake! Nothing worse then being intimidated by the dam remote!! Been there

[VanSleepy]

I don't remember if I got a new remote. Maybe I'll try reprogramming it tomorrow and turning on the unnerving channel!

[glb613]

On 6/30/2014 TriciatheRealtor said: This irritates me beyond words. Does it happen to anyone else? On my cable system - Comcast - HSN and QVC are right next to each other. HSN has this button at top right hand corner that says Press OK/Select to Shop which allows you to obviously shop right on your TV. That's fine but what drives me nuts is if you stay on channel long enough for that button to pop up (about 10 seconds), it won't let you change the channel. For about a month it stopped doing that but just started up again. I used to have to turn TV and cable off; now I figured out I can hold down the channel button and eventually it changes. But not to QVC, but about 4 channels past. What the heck? It is probably Comcast and not HSN but. It makes me annoyed by both.

Call Comcast and complain. I did and it stopped.

[DJs mom]

Its not your remote or the equipment. I have Comcast and this happens to me also. Its a pain. I used to have to turn my tv off & then back on. Now I just press the "guide" button and then select a different channel. I love HSN, but this feature makes me not even want to tune in b/c its a pain changing the channel.

[DJs mom]

gln613, thanks for your suggestion. I'm going to call Comcast tonight and see if they can take this feature off of my tv.