HSN CUSTOMER SERVICE

elated · ‎06-09-2010

Today I received the Taya Clay hair shampoo and conditioner. The pump was broke on both of them. I called and spoke to their CS and he told me they did not have any in stock and to discard the product. He gave me full credit on my account. I was very pleased the way I was treated. It makes me want to do more business with them.

nun ya · ‎03-09-2010

I wouldn't throw it out. I'd go to the Dollar Store and buy 2 cheap bottles with pumps.

motherinlaw · ‎03-09-2010

HSN customer service has always treated me VERY well. They actually sound like they want to help you.

When I have an occasional jewelry issue, if the item is under $100 or if any item for that matter is under $100 and there is a problem which you need to have a replacement for, they will send it out immediately while you send your defect item back.

Same reason I tend to spend as little as possible here now. The shipping out is too slow and the return credits are way too slow.....3-4 weeks from start to finish.

Today I purchased a beautiful Belletoile bangle from a jeweler North of me. He didn't have all the answers for me but found out, called me back and not only did he secure a gift with purchase item but gave me a discount on my piece. Stellar!

People running great small business are out there....seek them out.

elated · ‎06-09-2010

If you think the returns are slow, have you ever returned a product to QVC using their label? It takes forever for them to pick it up at the post office. It has been over a week and it still shows on the return still at the post office. Also, considering what they charge you using their label is ridiculous. Today I took a package to the post office and was charged $3.74 versus $6.95. Also my package will arrive in three days. So why are these return charges so high and they do not reimbuse shipping and handling, they are raking in the big bucks. They are taking advantage of the people that can not get out of the house and use their return shipping labels. So sad.

mom2four · ‎03-09-2010

I have to agree with you. I recently returned something to HSN using their label, which I had never done before. I mailed it Friday and the refund was issued Monday!! I couldn't believe it. And, since I have an HSN credit card, I received $5 credit to spend on a future purchase.

Everytime I return to QVC, and I NEVER use their prepaid label, it takes about 3 weeks. I have the USPS tracking number and it will be received at QVC for a week before the refund is issued.

And I also love how HSN will send out an exchange item right away, and with QVC they have to receive your item back first before they send an exchange.

Karnerblue · ‎03-18-2015

@nun ya I doubt she threw it out.

"Never water yourself down just because someone can't handle you 100% proof."

Venezia · ‎03-09-2010

@elated wrote:
If you think the returns are slow, have you ever returned a product to QVC using their label? It takes forever for them to pick it up at the post office. It has been over a week and it still shows on the return still at the post office. Also, considering what they charge you using their label is ridiculous. Today I took a package to the post office and was charged $3.74 versus $6.95. Also my package will arrive in three days. So why are these return charges so high and they do not reimbuse shipping and handling, they are raking in the big bucks. They are taking advantage of the people that can not get out of the house and use their return shipping labels. So sad.

@elated - Did the $3.74 you paid include insurance? The $6.95 prepaid label does. I just sent something from the post office and paid the same as you - $3.74, but insurance would've added another $2.70 to the total which brings it closer to the $6.95 cost. (I've taken the risk and not insured the item, something I wouldn't do, if it was an expensive return.)

Just wondering, because you have to compare apples to apples to be fair.

I admit I'm reluctant now to order so much, unless I'm nearly 100% sure I'll keep an item. The cost of original and return shipping just doesn't make it worth it any more. Especially when we can generally find things elsewhere for less.

"" A little learning is a dangerous thing."-Alexander Pope

Venezia · ‎03-09-2010

I also wanted to give the flip side to this issue: I just had to return something to HSN yesterday (new cell phones that didn't work in my area, despite being assured they would). They offered no prepaid return label. I was told by a customer rep to send it back using my own label and by the carrier of my choice. The cheapest option was UPS: $14.40!

So, nothing is black and white. I've had an issue with HSN in the past that stopped me shopping with them for years (especially after a certified letter to Mindy Grossman got no acknowledgement) and made me glad of the Q's generally excellent customer service.

It's nice we all have a choice.

"" A little learning is a dangerous thing."-Alexander Pope

CalMom · ‎04-30-2013

@Venezia wrote:
@elated wrote:
If you think the returns are slow, have you ever returned a product to QVC using their label? It takes forever for them to pick it up at the post office. It has been over a week and it still shows on the return still at the post office. Also, considering what they charge you using their label is ridiculous. Today I took a package to the post office and was charged $3.74 versus $6.95. Also my package will arrive in three days. So why are these return charges so high and they do not reimbuse shipping and handling, they are raking in the big bucks. They are taking advantage of the people that can not get out of the house and use their return shipping labels. So sad.
@elated - Did the $3.74 you paid include insurance? The $6.95 prepaid label does. I just sent something from the post office and paid the same as you - $3.74, but insurance would've added another $2.70 to the total which brings it closer to the $6.95 cost. (I've taken the risk and not insured the item, something I wouldn't do, if it was an expensive return.)

Just wondering, because you have to compare apples to apples to be fair.

I admit I'm reluctant now to order so much, unless I'm nearly 100% sure I'll keep an item. The cost of original and return shipping just doesn't make it worth it any more. Especially when we can generally find things elsewhere for less.

When mailing something through the post office, you are automatically covered up to $100. Anything over costs more money.