@songbird I frequently order from both. Door Dash has a discount fee program, but I am not registered for it and for me, it doesn't pay to join it. You definitely don't need to pay any membership fee to use their services. Same with GrubHub. I just registered using my email and a password. I use a credit card with both. I'm very satisfied with the customer service from both companies. If you have a problem with an order they will make it right. You will get money back or can choose a credit if you want. I have had multiple refunds when restaurants have left out a part of an order...no hassles with a any time I've contacted CS from GrubHub about an order. I have only contacted Door Dash once with a problem and I was refunded. I love knowing that if we're too tired to put together dinner we can just order. TIP: Always check the delivery fee for each restaurant. They are different. Some places charge zero delivery fee. Some charge more. My deliveries are very fast. This depends on the distance you are from the restaurant you're ordering from. You can always order earlier in the day and choose a delivery time for later.
I have had some items missing from orders a couple of times. Each time, it was the fault of the restaurant, not GrubHub. If it's one thing missing they usually offer to refund the price of the item. If it's more than one missing item they issue you a full refund even though you still received all the other food. One time I had to call them because it was just one item, but I wanted a full refund because it was the main dinner for one person. I was given a full refund. It's a problem when I order chicken strips from KFC. I usually don't get enough dipping sauces. For this, I have taken the refund for the missing sauces.
I don't use the app. It's not necessary. Just go to their sites and register. You will get confirmations of orders via email. You can track all your orders. They also deliver from non food places now, such as CVS, convenience stores. The list of non food places is growing quickly. Very handy if you need something quickly, for example, you have a headache and you realize you're out of Tylenol. I put a short cut to my desktop on my iPad for quick access.
I don't use Uber. There is no customer service with them. You can't use an iPad with them. You need a cell phone with number to order,
Last night, one of our favorite places had a $12 off coupon. This allowed me to try something new. I used the discount for some fantastic Asian wings.
TIP: Restaurant prices vary by the restaurant. Some charge more with the delivery service than in the restaurant, some charge the same. The menus can be different than in the restaurants too.
TIP: I don't open the door for the delivery. You can set up how you want your delivery done. I track my orders but I also get an immediate email when my delivery arrives.
Blogs & Forums
