Grrrr … “A” purchase poor delivery

homedecor1 · ‎03-09-2010

I ordered several items as gifts had them delivered to recipient.

I've always had good experience with "A"( not sure if I can say name here) anyway they delivered packages but driver left on porch in pouring rain & I did not get a text/email they were delivered. If so, I would have contacted her & told her.

Anyway, the boxes & contents were outside overnight and were soaked to the point water was dripping out. Contents were coloring books, stickers, markers, clothing and a easel set. (Were in 2 separate boxes).

I tried to do replacement request and was denied. Stated was "3rd party seller" but clearly states on site --"sold by Amazon.com".

I looked for a phone # for CS - this is unacceptable. These items totalled over $100. Does anyone have direct # for "A" or email info --

(I looked at the order & the delivery info states "gave to recipient" -- not true🤬).

thank you!

homedecor1

Foxxee · ‎10-03-2014

888-280-4331

Available 24 hours. Will receive a recording first. Follow directions or press 0 for direct access to CS.

homedecor1 · ‎03-09-2010

ty! @Foxxee

Im calling them.

elated · ‎06-09-2010

You can send a message to the seller and let him know what happened. I always know when packages are to be delivered because it gives you a date if you check it everyday. Then I go to my order and see if it has been delivered. I had a package that said it was delivered but it was to the wrong address. Sent message to seller and he gave me a credit. I find you need to follow their procedures or it doesn't work.

moonandthestars · ‎03-11-2010

@homedecor1 Sorry that happened. So frustrating. If you haven't already called and had it handled, you should be able to go to your account, fine your order and initiate a return/echange - you can say the items were damaged and request a new shipment be sent to your reciepient.

homedecor1 · ‎03-09-2010

@moonandthestars @elated

I will call but the item states sold by: Amazon.com

The return/replacement form I filled out at end stated non-returnable because sold by "third party".

As you can see it says sold by: Amazon 🤷‍♀️🤷‍♀️🤷‍♀️

I even cleared my history/browser and tried again, I'm sure they'll make it right.

FancyPhillyshopper · ‎05-02-2017

I do not think that one can rely on past experiences to compare to what is happening this year.

There are always many new and substitute drivers during the holidays, and I think this year is worse than ever.

I have had packages arrive at 10:00 PM at night (no notice), and 7:45 AM on a Sunday morning.

I monitor my tracking constantly to try to get a ballpark date/time of arrival, but it is still not always accurate. Sometimes items might get lost and then delivered days after their original due date.

Unfortunately, the seller has no control over delivery processes, and small dealers can probably not afford to replace items.

Perhaps you can just consider that gift a loss, and have the recipients donate the items to a charity. Maybe a last minute e-gift card will provide a good option for the children, and they can pick out their own art supplies at a local craft store.

moonandthestars · ‎03-11-2010

@homedecor1 Yes, I've had something like that in the past. I'm trying to think how I eventually found my way to a customer service person. Can you find a way to chat with an actual person? I know it t can be very difficult to find the way through the maze there in my experience. So I think if not directly through your order history, there should be some sort of customer service area and that might lead you to answer faq type questions or a robotic chat and at some point I think it asks if you need more help or want customer service to call you. I may not be explaining it well because I don't remember all the steps I've needed to take to get actually talking to someone. But you have a phone number now, so hope that is what will solve this for you.

Fingers crossed you get through and the replacement items are delivered by Christmas!

Just as a general comment, I'm finding more and more that packages are being left in a way that is just maybe a few steps from being in a protected area and instead left just out there to weather the elements. I know they are really busy,so it's hard to criticize, however, just a little farther mostly would protect the packages!

Venezia · ‎03-09-2010

Strange that the packages in the photo (and the front steps) look completely dry. Was that the photo taken by the Amazon driver?

I take it the recipient didn't know that you were having a package(s) sent to her address? (Just wondering how they stayed outside all night long and weren't grabbed by porch pirates.)

Sometimes Amazon's policies can be a bit confusing. I've had an issue where something was sent by Amazon Prime, but I then had to deal with the third-party seller, when it arrived damaged. They should be much clearer about it.

"" A little learning is a dangerous thing."-Alexander Pope