Community Chat

[Jordan2]

Yesterday my triple play (TV, Internet,and Phone) went out at 4:00 pm (I live in NYC, weather couldn't have been an issue). Well it was out for 4 hours! I have an elderly mother and thank goodness I have a Tracfone for emergencies. I called TWC and all they tell you (a recording) is there is a problem in my area, if I want they will call me when service returns. I put in for the phone call, did they let me know, NO!! I spoke to CS today, I wanted to know what the problem was yesterday, she didn't know. I asked why no call back, she didn't know. I asked if I'll be getting a credit to my account she said I would (I bet it amounts to nothing and if you don't call maybe you don't get it).Just terrible service from TWC. Oh yeah, after I get off the phone with CS TWC has the nerve to want me to take a survey, I hung up!

[Nataliesgramma]

I dumped my cable for Direct TV...I had outages several times a month.

They did give me a credit for the outage. I think it was for a day or two...

[momtochloe]

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@Nataliesgramma wrote:

I dumped my cable for Direct TV...I had outages several times a month.

They did give me a credit for the outage. I think it was for a day or two...

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@Nataliesgramma as I am currently feuding yet again with Comcast I was wondering how you like your Direct TV service (and also may I ask what part of the country you live in so I can compare weather systems (I live in the Chicagoland area)).

Many thanks for any assistance you can lend!  

[kaydee50]

We have Direct TV and it's the pits.  Just a slight bit of rain and the system goes out although typically not more than an hour or 2.  Recently, it and the computer were out for several hours.  I called CS and got a recording saying there was a problem in our entire area.  Never found out what kind of problem.

We have Cox in our other home and I thought that was bad but Direct TV is much worse.  Also had Time Warner in a previous home and never had any trouble with them.  So, I guess "you pays your money and you takes your chances."!!

[Spurt]

Friends got rid of Direct TV because they were always threatening to remove the popular channels from their line-up and customers had to fight to keep them....And yes they complained about outages too!!!

At the same time my one of my friends has Time Warner and she complains about the bad CS and some of the channels came in so snowy she couldn't watch them.  When she set up a repair visit to check it out the guy told her that was the way it was for Basic Cable, she needed to upgrade. (she has basic cable to get local news etc and has Hulu and Netflix)  She called Time Warner back to complain and they sent another person out (which she insisted on) and he fixed the problem..... My sis also has TW with all the extras but each renewal she has to call and complain and negotiate the price she said its a royal pain!   I told her to tell them if they don't air all those thousands of annoying commercials maybe they could give their customers a better rate!

Our subdivision opted to go with a small startup cable company that provides a good value (cheaper than TW) and their CS is excellent.  I think in the years we've had them there has only been 2 outages in 5 years

[QVCkitty1]

I guess that I have been lucky, because I've always had good luck with Time Warner. They come when they say they'll come and are always very pleasant. However  TWC has recently bee purchased by Charter and I'm worried about this unknown company and how it will affect service.

[terrier3]

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@Jordan2 wrote:

Yesterday my triple play (TV, Internet,and Phone) went out at 4:00 pm (I live in NYC, weather couldn't have been an issue). Well it was out for 4 hours! I have an elderly mother and thank goodness I have a Tracfone for emergencies. I called TWC and all they tell you (a recording) is there is a problem in my area, if I want they will call me when service returns. I put in for the phone call, did they let me know, NO!! I spoke to CS today, I wanted to know what the problem was yesterday, she didn't know. I asked why no call back, she didn't know. I asked if I'll be getting a credit to my account she said I would (I bet it amounts to nothing and if you don't call maybe you don't get it).Just terrible service from TWC. Oh yeah, after I get off the phone with CS TWC has the nerve to want me to take a survey, I hung up!

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It's not Time Warner anymore - it's now Spectrum Cable (which used to be called Charter).

The deal has been done and the former CEO of TWC has collected his 80 MILLION + bonus.

Now Spectrum will have to pay for the new company and try to accomodate the needs of its customers too.

[momtochloe]

These cable companies are exhausting.  I switched from AT&T to Comcast to "save money" and we have been battling over the bill and charges ever since.  Not one single thing has gone right since I made the mistake of switching.

First they cut off my home phone line which I chose to keep with AT&T and then told me I had to sort it out with AT&T leaving me with my ancient cell phone for phone service which I found jawdropping as they made the mistake.

Then I got a letter that I am now being charged for a DVR player that I never asked for so they said they would send out another box that "would be easy to switch out".  Turns out, not so much as the original installer took my HDMI cord with him (please know the installation took three different installers to complete) so I need to go to Comcast and get a replacement cord.

Their apology for this was three free months of HBO . . . and the adjustment does not appear on the bill I just received. 

I told them good luck with those new "we care about our customers" commercials as I am telling everyone I can get my hands on that they are the same old Comcast.

Please know I do have sympathy as turning around a mess like Comcast will take months if not years of work but when you have a customer in crisis they should try and ensure at least one thing goes well for heavens sake . . . sigh.

[momtochloe]

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@terrier3 wrote:

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@Jordan2 wrote:

Yesterday my triple play (TV, Internet,and Phone) went out at 4:00 pm (I live in NYC, weather couldn't have been an issue). Well it was out for 4 hours! I have an elderly mother and thank goodness I have a Tracfone for emergencies. I called TWC and all they tell you (a recording) is there is a problem in my area, if I want they will call me when service returns. I put in for the phone call, did they let me know, NO!! I spoke to CS today, I wanted to know what the problem was yesterday, she didn't know. I asked why no call back, she didn't know. I asked if I'll be getting a credit to my account she said I would (I bet it amounts to nothing and if you don't call maybe you don't get it).Just terrible service from TWC. Oh yeah, after I get off the phone with CS TWC has the nerve to want me to take a survey, I hung up!

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It's not Time Warner anymore - it's now Spectrum Cable (which used to be called Charter).

The deal has been done and the former CEO of TWC has collected his 80 MILLION + bonus.

Now Spectrum will have to pay for the new company and try to accomodate the needs of its customers too.

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@terrier3 this is another one of my frustrations . . . this guy get 80 million dollars and we end up paying for sub-standard cable services . . . grrrrr.

[pommom]

When we had Direct, sun spots, wind, sleet, snow - you name it - affected our viewing.  The thing would just shut down.  We changed to cable and haven't had any problems to date.