Community Chat

[Love my grandkids]

Over the last months there have been tons of complaints (valid) on the Customer Care forum.

There has been an increase in those that are really nasty and rude.

Thank you to those who post their problems in a civil and courteous manner and who thank the Social Team for their responses, even when it's bad news.

[Lucylu12]

The Social Team is the best customer service I have seen in a long time. ☺️

[kittyloo]

i find it hard to believe that some people are just so ruffled when their order is a day late.  

  the one that bugs me the most is when people complain when their money doesn't show as being refunded within like a day or so.  always sounds to me like they are down to their last dollar, and the money being refunded will be putting bread on the table for dinner. 

  lets show some kindness.  we're all a little crabby i think

[jeanlake]

Nice post. I can't figure out how upset people type with clinched fists. Seems like that would be hard on the knuckles. 

[Love my grandkids]

@jeanlake I know! And some of them are so vitriolic I picture the poster foaming at the mouth

[jeanlake]

Anger and emotional frustration are epidemic. I've found myself fussing with people on FB or friends regarding issues. I'm going to chill. I think many have come to that conclusion. 

[SurferWife]

When I need the assistance of customer care, I always go to the QVC social team.  I never go through the customer care number.  The social team is always on it, even when it's news you don't want to hear.