Going Above and Beyond Good Customer Service

Marp2 · ‎01-31-2012

FAIRBANKS, Alaska (AP) — A little thing like a flooded creek was not enough to keep an Alaska restaurant owner from delivering Thai ribs and fried rice to stranded customers over the weekend.

Anuson "Knott" Poolsawat, owner of Knott's Take Out in North Pole, forded the swollen waters of Clear Creek to reach two customers stuck along the Richardson Highway, the Fairbanks Daily News-Miner (http://bit.ly/1yFoujf)

Mike Laiti and Brandon Borgens were completing a multi-day drive Saturday night up the Alaska Highway when they called in their order to the restaurant, which was near closing.

As they approached Clear Creek, they learned a sinkhole had developed from heavy rain near the creek. The state Department of Transportation closed the bridge.

Laiti called Poolsawat to cancel their order at the restaurant more than 25 miles away in North Pole.

"I called him and said, 'Hey man, I can't make it,' and he said, 'Not a problem, I'll come cross the waters,'" Laiti said. "He called me and said, 'Should I bring a boat?'"

Poolsawat arrived with takeout boxes containing Thai barbecue ribs and Thai fried rice. Another box held a "dinosaur egg" — a hardboiled egg that's fried and covered in a sweet sesame sauce.

Poolsawat hiked up his shorts and waded through the creek, holding the takeout boxes over his head. The cold water was hip-deep.

Poolsawat had already done them a favor by staying open late, Laiti said. The delivery was beyond expectations.

"He'd help anybody out. He's just a really good positive attitude, just a good guy," Laiti said. "He's definitely a goofball character and the food he makes is great."

Moonlady · ‎03-10-2010

These kindnesses are wonderful.

I remember the same type of thing happened this past winter during a rare snowstorm in AL. A Chik-fil-A manager sent his staff home but, due to icy conditions and the impassable highway, they couldn't get home. So they returned to the store to cook, then fed the people they could reach who were stranded on the highway.

Bless people like this.

The pain they have cost us, the evils that never happened.