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01-25-2019 12:37 PM
Two people that I know recently called the cable company ( Spectrum) and got their cable bill lowered by around $40.
When I called and tried they would not budge!! They said if i get rid of home phone it would lower it around $10.
I wonder WHY they wont lower my bill but others they do lower???
I know for a fact that those that got a lower bill have the same channels I do, DVR, Internet, and they both even have a second cable box and cable channels on it and and I do not.
01-25-2019 12:40 PM
Call again, and say that you are wishing to cancel because you can't afford the monthly payment any longer.
01-25-2019 12:41 PM
I wonder if you have to tell them you’re cancelling your service? It’s funny because I had Directv for years. I switched to Dish & all of a sudden I got all these great offers from Directv. They were content to take my $ & raise prices but when they found out I was leaving they sudddenly had much lower prices. It was too little, too late- I already had the new Dish installed.
01-25-2019 12:42 PM - edited 01-25-2019 12:53 PM
It's possible they threatened to drop spectrum altogether. I know people who've done this in the past with their providers and immediately got better rates.
Usually though better rates mean a one-year plan and then the rates increase as they always do when the 'special' runs out. This practice by any given cable co provider happens all the time - this I know to be true.
01-25-2019 12:47 PM
Negotiate w/the supervisor. They are the ones w/the "lowering bill" powers not the CR.
Negotiate w/the Retention Department if the above will not budge.
Getting your bill lowered depends on many factors....
Valuable customer? - never and/or rarely late paying bill(s)
How many years you have been a customer?
Are you a senior? All cable companies have senior/disabled discounts (some advertised, most don't.) Some even have special plans for low income.........You MUST ask about them on your own. None will volunteer the info.
"Never argue with a fool. Onlookers may not be able to tell the difference."
01-25-2019 12:47 PM
i dont know about spectrum, but anytime i notice a price increase on our bill. i call them, go over the entire bill and what i am paying for and then ask them if there is a way to lower my bill and generally get it back to what it was prior to the increase. sometimes i lock in my rate for two years by having an agreement. they switch around their packages so much that i have always been able to get a better deal. i am a long time customer of comcast......internet, 2 landlines, xfinity with voice remotes/DVR/on demand/lots of movie channels.
it seems that the BOXES are the most expensive part of the service for us.
we recently switched over our beach condo to xfinity also and now all but one of the boxes are wireless. LOVE that there are not too many wires anymore.
01-25-2019 12:48 PM
Same happened to me. Friends said to call and threaten to quit so I did, talked with two agents who would not budge. I said ok drop me. In two minutes, my Internet was gone. I pay for TV in my rent luckily or that would have been gone too. Now that I work at home, I have to have the Net.
01-25-2019 12:49 PM - edited 01-25-2019 01:05 PM
If you change the name to another member of the household on the account, you can take advantage of lower rates. They become responsible for the bill as you are creating a new account. It can be switched every time your "trial period" or the lower rate has expired. You are never notified when this is about to happen so you have to keep track of that deadline. This is the only way I know to take advantage of lower rates,.
For basic tv (called the silver package), one landline, and Internet connection (it doesn't pay to get the fastest because we have in the past and, after testing the speed, we discovered it was not that fast), it is sill a significant amount of money.
Takes persistence and time to reign in the cable bill. And even then, it is too high. Calling and attempting to negotiate a lower payment or threatening to quit service has never worked (and they will immediately cancel your account), have to go into the store and change the account when the discount period has ended. We always ask for the supervisor when we go in.
01-25-2019 12:59 PM
We have Spectrum now, and they are tough and wouldn't budge when I tried to get our bill lowered. Use to be Time Warner and they would negotiate in lowering the cable bill but not Spectrum.
01-25-2019 01:02 PM
Call back & ask to speak to a supervisor, some companies call them retention specialist & don't take no for an answer...tell them about your friends lowered bill & you want that deal too. I've done it with AT&T, you have to be firm but pleasant... I don't like doing it but I'm tired of paying more as a long time customer to cover the cost of new customer discounts. Good Luck.
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