I appreciate everyone voicing concerns for the current problems/delays with order processing times, shipping, and returns processing. I've been experiencing the same problems. As we all know, even if a company/corporation is very buttoned-up in selling us something, if they drop the ball on the customer service side of the transaction, their customers will eventually take their business elsewhere -- no matter how loyal they are.
As I mentioned, I've experienced everything that was addressed -- from orders commonly taking 10 days to 2 weeks to ship (I think more than a month was the longest so far) to having the orders, once finally shipped, sit somewhere for days, or even more than a week, to having to call customer service about anything I've returned (after about a month has passed) even when I have used the much-touted "shortcut" by starting the return process online.
So, it seems to me that drastic reorganization is in order. The solutions seem fairly simple. If you don't have an item in the warehouse, then please let us know that it might be a while before it ships out. (QVC does this sometimes, but in my experience, not in most cases.) That way it's my decision whether I want to wait for my order, or decide not to place the order, and I'm not left checking QVC.com and seeing if -- maybe today -- my order might finally be on the way. (And that way I'm not counting on that outfit for the family barbecue coming up in two weeks.) We know that Covid has caused shipping and supply problems for companies across the board -- and I think we've been patient -- but you have had years now to make other arrangements -- and most companies seem to have figured it out.
And, as far as the actual shipping carriers go -- please use a company with a proven track record of getting things to wherever they're going quickly and accurately. (My neighbors must be getting a little tired of walking over to my house with a misdelivered QVC order.) Sometimes my orders seem to sit in Butner, NC for days. And, especially, if you (QVC) are late shipping an order out, then, when you do finally ship it, please send it via expedited shipping. Yes, it costs you more, but if you haven't come through with shipping it when promised, in my opinion, you should show that some effort is being made to correct that situation.
The returns processing time seems like it could be addressed by simply hiring more people to process the returns. You (QVC) mention the fire at one of your warehouse/returns locations as being responsible for the delay. Again, I think we, as customers, have been patient. The fire was a horrible occurrence, and our hearts go out to all those who were affected. But, lots of time has passed since the fire, and it seems to me that the returns should now be efficiently handled and processed somewhere else or in some other way.
I've been a QVC customer for a very long time, and I have always appreciated its convenience, and the variety of products offered. But I'm getting very tired of these persistent delays. Even my mom (who just might be a candidate for sainthood :0) is starting to wonder whether she should look elsewhere. It's gets to the point where you wonder if you are actually valued as a customer.
I'm hoping that QVC will take the necessary steps to provide excellent service to its customers once again -- and that they will do this in a timely manner. Otherwise, they risk losing their customer base, even including my faithful mom. You know the saying -- "Fool me once, shame on you; fool me twice..."
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