Community Chat

[tansy]

On 5/13/2014 Marp2 said:

If you could create your very own "fantasy" home shopping network, who would you pick as hosts, what items would you sell, and what would you do to make it a success?

Sam Elliott, it wouldn't matter with him at the helm, free shipping on everything!!!!

I'd buy anything that man was selling

[straykatz]

Free shipping.....free shipping....did I say free shipping?....LOL

I would like to see clothing models who fit body types not just body sizing....for example...what looks great on a pear shaped women may not look great on an apple shaped woman or vice versa regardless of their size.

[foundinlv]

I want to see petites, regulars and talls in everything instead of Qvc's ridiculous assumption that we all can wear the same thing. You notice they don't sell many things with bust darts. Who would it fit?? Also, I would like to see more varied shipping options.

[foundinlv]

I want to see Coach sold at Qvc. From what I understand, it was sold a long time ago. Also, it would be great if they sold Brahmin too.

[foundinlv]

I want to see Chanel and Boots cosmetics too.

[foundinlv]

Also, a strict policy about never re-selling customer returns as brand new. Put them in as-is for cryin' out loud!!!

[magicmoodz]

Such a good thought-provoking question, sunala!

1. Scrap the "toGather" project. I find it both juvenile and senseless. Put the time, effort and money elsewhere.

2. Revamp the on-line website. The still shots of product leave much to be desired. When I cannot touch and feel something, the very least I need is a good visual. That simply does not happen here. I would suggest artistic layout much like Anthropologie with "come to life" models like Saks.

3. Free shipping--need I say more?

4. It is okay to save money by having encore presentations. I doubt anybody really watches QVC 24/7 and the other shopping channels do it.

5. Term limits for hosts. In the workplace, it is necessary to change--whatever our career paths might be. An example would be constantly learning new technology. If a host cannot evolve with the times--sort of reinventing themselves so we don't know their shtick by heart, then perhaps it is time to step back and do some off-camera work.

Whew! Ok, that is just my "for starters" list.

[LyndaGee]

On 5/13/2014 ILikeShade said:

Also, a strict policy about never re-selling customer returns as brand new. Put them in as-is for cryin' out loud!!!

I know they do it, but have they ever really admitted to it? I know I've received items with lipstick stains, etc. Yuk.

[foundinlv]

On 5/13/2014 LyndaGee said:

On 5/13/2014 ILikeShade said:

Also, a strict policy about never re-selling customer returns as brand new. Put them in as-is for cryin' out loud!!!

I know they do it, but have they ever really admitted to it? I know I've received items with lipstick stains, etc. Yuk.

Here's the obvious answer. Not all items sold on Qvc are reordered; only a few extremely popular items within the Denim & Co line, Louis dell Olio line and some others. Plus when that happens there are new colors added to the mix but not necessarily a restocking of existing colors.

But as we all know stock "mysteriously" does come back and most customers don't care to question it when it's their size or color that has come back; they just order. Whether it's a pair of pants, shoes, earrings or a handbag I personally have received customer returns for all of the above. It is the official policy of Qvc to NOT re-sell customer returns as brand new. That's what I have been told as recently as 2 weeks ago by a member of their management.

I recently returned an Isaac Mizrahi Bridgehampton handbag that had a defective seam sewn incorrectly and it never hit the as-is dept but it did get replaced as brand new. How do I know? The item has been in Qvc's database for about 1-1/2 years and the color choice I bought was the last one leaving only 1 color left. Approximately two weeks after I sent it back that color repopulated. It never hit as-is and the item certainly was not reordered. In fact when I read the reviews another customer who had ordered before me, mentioned that she returned her bag because of a badly sewn seam and I'm sure it is the same bag.

Even when you purchase something shown on tv for the first time like on a Fashion Day, there is still a chance of getting a customer return as Qvc sells advanced orders from those customers who still have access to The Insider. That too has happened to me.

[Deb1010again]

Excellent thread! A few things come to mind right away:

1) Copy Amazon's "Prime" shipping program where you pay one flat fee and then just about everything you order in the coming year is covered. Or I'd institute a program based on frequency/amount ordered, so people who order more are rewarded with reduced or free shipping after reaching a certain threshold.

2) Really make sizing consistent among product lines and not tend to be so much on the larger side (e.g., a QVC large is more like a standard x-large).

3) Revamp "Fashionably Early" and rotate hosts or something. Personally, I don't like the way it is now. I'd do some research to find out what people want which I would assume would be to get out relevant product details and not bother with so much of the chit chat and inside jokes.