Community Chat

[juperier]

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@eddyandme wrote:

@juperier

re your comment about UPS and should have arrived yesterday

I believe you nailed it!  I'm guessing they put it on the wrong truck - just a guess though!

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@eddyandme Very possible. Not sure about UPS, but USPS doesn't seem to have a code for when that happens. The most common codes used seemto be "Delivered" (yeah, back to the post office), followed by "No one home..." (pushes my buttons the worst when I've been waiting all day, and even spoken to the mailman when he delivered my other packages).

Sometimes it's really not anyone's fault, at least as far as intent goes. With thousands of packages being moved, mistakes are going to happen. 

[juperier]

@eddyandme I understand that you could never have eaten the chicken without worrying, so refusing the order was best.

But I do agree with @sunshine45 . I still honestly believe that the odds are that the chicken was still fine. 

[eddyandme]

@juperier, I've gotten the "Delivered" before, too!  So much for tracking!  I think you're right, mistakes happen.  However, perishables should be handled with priority; don't mind waiting a reasonble time for other packages.  Think more companies should model Amazon regarding delivering products.  Got figure, they use very same shippers!

By the way, love your pup's pic!  Eddy's same color - looks like a black lab, but he's half American staffordshire terrier and half cocker spaniel!

[eddyandme]

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@juperier wrote:

@eddyandme I understand that you could never have eaten the chicken without worrying, so refusing the order was best.

But I do agree with @sunshine45 . I still honestly believe that the odds are that the chicken was still fine. 

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@juperier, just didn't want to chance it. And, after telling the UPS man it had been "out for delivery" all day yesterday, his face said it all - think it was the safest choice.  It gets real hot in those trucks!

[juperier]

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@eddyandme wrote:

@juperier, I've gotten the "Delivered" before, too!  So much for tracking!  I think you're right, mistakes happen.  However, perishables should be handled with priority; don't mind waiting a reasonble time for other packages.  Think more companies should model Amazon regarding delivering products.  Got figure, they use very same shippers!

By the way, love your pup's pic!  Eddy's same color - looks like a black lab, but he's half American staffordshire terrier and half cocker spaniel!

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@eddyandme Except that mistakes by their very nature aren't planned. Whoever handles packages that are still on the truck at the end of the day will know how many ended up on wrong trucks. I would assume the fact that you refused the package because it was perishable will also be noted.  It's up to UPS to determine when/if an employee is making too many mistakes.

At this point I just pretty much kick back and laugh at  how crazy the tracking codes can be. I've never had a package get totally lost (except one maybe 20 or so years ago that could also have actually been delivered, then stolen from my doorstep while I was at work. Contents were re-shipped and I still laugh imagining the look on someone's face when they opened the box  and found 20 cd cases that held 6 cd's each and 10 blank dvd's).

The dog actually belongs to an ex-neighbor. She's mostly Catahoula and I haven't seen her for at least a couple of years.

[sfnative]

@eddyandme

I know you've already had the opportunity to refuse the packaged chicken order and did so.  However, wanted to add my 2 bits.

One poster indicated that QVC does not ship food.  Well, yes, that's true, but QVC has a contract in place with that vendor which must address food safety issues.

Also, you mentioned that CS spoke of dry ice, then later in that post you mentioned cold packs.  These two things are entirely different things, which got me wondering exactly how the chicken was packed.  I've lots of experience in receiving and returning specimens and they must be shipped frozen, plus dry ice always worked the best.  Cold packs are usually blue plastic pouches filled with water or gel, then frozen and tossed in shipping boxes.

However, because both my husband and I contracted salmonella on vacation some years ago, I wouldn't wish that on anyone.  Based on my experience with that bacteria, honestly, I would never order poultry long distance.  I'd make haste to the best butcher in town.

Hope you have a quick and satisfactory experience in receiving a refund.

[sunshine45]

@sfnative

just a fyi....the vendors do not ship "cold packs" and they are completely different than dry ice. have never had an experience with a vendor shipping ANYTHING in "cold packs."

[sfnative]

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@sunshine45 wrote:

@sfnative

just a fyi....the vendors do not ship "cold packs" and they are completely different than dry ice. have never had an experience with a vendor shipping ANYTHING in "cold packs."

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@sunshine45 

Read my post.

I know darn well they are different!!!  I said that I received and returned frozen specimes, etc., and spoke to and described cold packs.

Geesh!

[sunshine45]

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@sfnative wrote:

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@sunshine45 wrote:

@sfnative

just a fyi....the vendors do not ship "cold packs" and they are completely different than dry ice. have never had an experience with a vendor shipping ANYTHING in "cold packs."

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@sunshine45 

Read my post.

I know darn well they are different!!!  I said that I received and returned frozen specimes, etc., and spoke to and described cold packs.

Geesh!

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no need to get upset @sfnative.

i just said that qvc vendors do NOT use cold packs. they use dry ice.

in no way was i being "mean" to you about.

just wanted to make sure others knew that items are shipped in dry ice.

sorry you took it the wrong way.

[eddyandme]

@sfnative

I, too,had food poisoning once - definitely no fun!  Coming back from vaca, wheel flew off RV across highway. NYSPD was very nice and got us to a special RV garage with motel nearby which had a Chinese restaurant.  Was unable to eat Chinese food for years after that experience!

Also, quite a few years ago when Emeril was on the 'other channel', I ordered his shrimp. When UPS came, met him at the door and the package reaked!!!!  Naturally, I refused it; and, the poor driver, who understood, dreaded putting it back in his truck!  Never ordered perishables from them again.

Imho, assuming the vendor transports it to the original distribution center in a refrigrated truck, that's probably where the refrigeration ends. Years ago I drove a forklift, unloading transformers.  It's a lot of work so I'm sure for each and every stop the food products are just stacked on a hot truck while UPS adds additional load.  If the vendor paid per truck with no additional stops if not a full load, time issues would be eliminated and perhaps by saving five to ten hours in transit time spoilage concerns would be eliminated.  If I mentioned cold packs, sorry.  I'm sure it was probably shipped in dry ice.

Anyways, I feel badly 'cause I was really looking forward to trying this product, but that's just not gonna happen now.  I shall no longer purchase poultry, meat or fish online.  I shop at the town grocer who has a reputation for quality meats and great butcher shop.  I'll stick to that.