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05-08-2017 09:15 PM
I have not been on Facebook in a month because someone hacked my account! I tried to go through all their steps to to fix it and even created another account with a different email address but the get bumped off followed by an email that says I am trying to imitate someone else. I emailed their support, but they are unwilling to do anything unless I provide my drivers licence, birth certificate and/or credit card.!!! Has anyone had this experience? They don't even have my phone number correct so they can't contact me that way. I feel disconnected! Suggestions? Similar experience? How did you resolve it?
05-08-2017 09:22 PM
05-08-2017 09:22 PM - edited 05-08-2017 09:23 PM
@Shiloh09 wrote:I have not been on Facebook in a month because someone hacked my account! I tried to go through all their steps to to fix it and even created another account with a different email address but the get bumped off followed by an email that says I am trying to imitate someone else. I emailed their support, but they are unwilling to do anything unless I provide my drivers licence, birth certificate and/or credit card.!!! Has anyone had this experience? They don't even have my phone number correct so they can't contact me that way. I feel disconnected! Suggestions? Similar experience? How did you resolve it?
I don't think you're corresponding with the real FB! Why would they need your phone number or credit card info? I was hacked last year and they (FB) notified me of the issue because my sister reported it. It took less than three hours for them to fix the problem.
05-08-2017 09:27 PM
Check who you e mailed I have never had FB ask me any qustions like that
05-08-2017 09:37 PM
@I am still oxox wrote:Check who you e mailed I have never had FB ask me any qustions like that
Me either!
05-08-2017 09:40 PM
You are being scammed.Facebook never asks for personal information.
05-08-2017 10:28 PM
Do not give out info. Quickly contact fraud dept of FB, credit card co.
Good Luck
05-08-2017 11:50 PM
FB does indeed ask for some pretty personal stuff. Here's my story:
Years ago a friend of mine wanted to change her name back to her "real" name on Facebook. Let me explain - She actually used to change it quite a bit. She was playing Farmville (remember that?) She had all kind of "fake" names - Farmer Betty, Farmer Girl, etc., because she had so many strangers on her FB playing the game and didn't want them knowing her real identity. When the Farmville game craze finally died off, she deleted the strangers and wanted to go back to her actual real name. FB wouldn't let her. They said you were allowed like maybe 5 name changes and then you were stuck.
She didn't want to open a new account so here's what she had to do. FB had her send a copy of her driver's license. They told her it was fine to block out the number on it but they needed to see a picture ID in order to change her name back. I was surprised they actually did that.
Again, this was years ago...so I did some digging on FB's help center page and they still do this. Not sure I can post a link to FB so here's a copy/paste of the page.
Google "facebook help 159096464162185" to get the page to see for yourself.
Here's what it says:
05-09-2017 12:25 AM
I'd never give them copies of my identification, no telling what that's being used for.........
05-09-2017 01:07 AM
@MezzieStarr, I had no idea that FB has these policies. I'm glad to know that certain situations are vetted.
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