Evine returned my return back to me - Page 6

aprilskies · ‎03-09-2010

I have never returned anything to Evine. In all that ordered, I did want to return one thing but after reading through their return policy, something told me to keep it. For some reason, I didnt want to chance it. When I buy from them, I know I am stuck with it good or bad.

That is why I love qvc. They have always been fair and done right by me.

In this case though, it was unfortunate you bought it a week prior to the start of their holiday return policy.

Vickiv · ‎06-15-2015

This is why I like QVC customer service. Always solves the problem!

Mj12 · ‎03-09-2010

Evine didn't do anything wrong.

stevieb · ‎03-10-2010

@Reba055 wrote:
@Say Nay I don't know that I would exactly call easy pay a "perk". Often it's a sales tactic to entice someone to try something they might otherwise not buy, or unfortunately something they can't really afford. Often the prices are inflated.

Everyone has their own comfort level as to what is acceptable to them and what's not. I've certainly kept more than my fair share of things that I wanted to return but messed around and didn't return them on time. That's my fault, so I would never attempt to return it. But if I mistakenly returned something and it was a few days within the range, I would like to think that they would honor the return. . Another issue is how you are treated by the customer service person. Things can turn ugly real quick when you have a rude CS rep.

I have continued to buy from companies that tried to resolve my issue fairly even though it might not have been the outcome I wanted. I've also stopped buying from companies over somewhat trivial things because of how it was handled.

Personally, I don't need to ever buy anything from a home shopping channel but I've purchased many things over the years. I will never buy clothes from QVC again due to an experience I had when I needed to exchange pants for talls. Instead of an exchange like HSN does, they are different item numbers, so you have to pay shipping costs again. That didn't sit well with me. To me it's gouging. So QVC lost my business on clothes. It's not that it was all that big a deal, but to me it was more about the principle, especially since sizing is not consistent. Add to the fact they are overpriced to start with, you pay shipping, return shipping, and shipping again. No thanks.

It clearly upset the OP and it sounds like the CS rep was rude and added fuel to the fire. Personally I probably would have been upset too. They go through more hassle to send the things back then bark out the return policy, that's the rule! No exceptions! How can you be so crass to even ask? Who cares that you spend thousands here, we're not taking back these $40 shoes! Are you crazy?! You get my drift.

Kinda like we all feel when we deal with Comcast, lol.

Absolutely agree. I limit my purchases now from QVC. First, because there's so little these days of interest, but largely because their shipping pretty clearly isn't doing much to motivate me to take a chance on anything I don't pretty much know will work out for me... Shipping costs to and from can be expensive when the net result is nothing to show for it...

Yes, positive customer service experiences can make a world of difference. I used to shop regularly with a nice department store until one too many times they took an order for an item they knew to be no longer available and continued to take orders for those items long after they'd alerted me that my orders had been cancelled due to lack of stock. In addition, this same entity refused to offer me a partial refund on an item that went to a lower price within days (not weeks... not months...) of my ordering. Instead they offered me some ridiculous, lengthy coupon code I never bothered to use for a few percent off a future purchase, and they only did that after a series of extended phone calls with not very capable or helpful CS representatives. As far as I know, the in-store experience with this retailer is still largely a positive one. Regardless, I haven't bought anything from them in over a year... Meanwhile, another retailer had never been among my favorite places to shop until I had a truly top drawer CS experience with them, whereby the representative was incredibly helpful in placing an order that didn't seem to want to be processed on-line, was pleasant, engaging, ensured the order was accurately and timely placed and even offered me expedited shipping to compensate for the mix-up. This is now a store I shop at more often... The way we're treated does and should make a difference.

None of this has anything to do with whining, nor with entitlement, It has to do with the fact that as consumers we can pick and choose with whom we shop and when we perceive our business is valued by one entity more than another then it's completely acceptable to say so and it's also completely acceptable to spend our dollars where we feel we've been given a fair deal... Expecting to be treated fairly and yes, even occasionally for a retailer with whom we've had a long and profitable relationship to grant us the benefit of the doubt is not being demanding nor entitled... Moreover, saying we think we've been treated badly is not whining...

As for the rules, the rules, the rules, the rules, the rules... my gosh... I'm so glad I've never had such a rigid mindset. It must be so limiting in so many ways... Not only is it unpleasant to encounter, but I'd shudder to think where we might be as a society if some rules had never been reviewed and either bent or revised... Circumstances do matter and things do change and as far as I can see, it behooves all of us, including retailers, to bear that in mind.

In my pantry with my cupcakes...

Lipstickdiva · ‎03-10-2010

@2blonde wrote:
@Lipstickdiva That must be new, because when I called their customer service about a month ago, they explicitly said it was from the order date.

No it's not new. This came up months and months ago and I copied the return policy from the website.

In the past, it used to be the 30 days was the date on your invoice but it changed quite awhile ago. I have no doubt many CS reps just don't know what they are talking about. LOL

HappyDaze · ‎06-13-2012

@Vickiv wrote:
This is why I like QVC customer service. Always solves the problem!

Yeah I don't think everyone has had that exprience, including myself. Especially regarding problems that were their fault.

Chi-town girl · ‎03-27-2014

@stevieb wrote:
@Reba055 wrote:
@Say Nay I don't know that I would exactly call easy pay a "perk". Often it's a sales tactic to entice someone to try something they might otherwise not buy, or unfortunately something they can't really afford. Often the prices are inflated.

Everyone has their own comfort level as to what is acceptable to them and what's not. I've certainly kept more than my fair share of things that I wanted to return but messed around and didn't return them on time. That's my fault, so I would never attempt to return it. But if I mistakenly returned something and it was a few days within the range, I would like to think that they would honor the return. . Another issue is how you are treated by the customer service person. Things can turn ugly real quick when you have a rude CS rep.

I have continued to buy from companies that tried to resolve my issue fairly even though it might not have been the outcome I wanted. I've also stopped buying from companies over somewhat trivial things because of how it was handled.

Personally, I don't need to ever buy anything from a home shopping channel but I've purchased many things over the years. I will never buy clothes from QVC again due to an experience I had when I needed to exchange pants for talls. Instead of an exchange like HSN does, they are different item numbers, so you have to pay shipping costs again. That didn't sit well with me. To me it's gouging. So QVC lost my business on clothes. It's not that it was all that big a deal, but to me it was more about the principle, especially since sizing is not consistent. Add to the fact they are overpriced to start with, you pay shipping, return shipping, and shipping again. No thanks.

It clearly upset the OP and it sounds like the CS rep was rude and added fuel to the fire. Personally I probably would have been upset too. They go through more hassle to send the things back then bark out the return policy, that's the rule! No exceptions! How can you be so crass to even ask? Who cares that you spend thousands here, we're not taking back these $40 shoes! Are you crazy?! You get my drift.

Kinda like we all feel when we deal with Comcast, lol.

Absolutely agree. I limit my purchases now from QVC. First, because there's so little these days of interest, but largely because their shipping pretty clearly isn't doing much to motivate me to take a chance on anything I don't pretty much know will work out for me... Shipping costs to and from can be expensive when the net result is nothing to show for it...

Yes, positive customer service experiences can make a world of difference. I used to shop regularly with a nice department store until one too many times they took an order for an item they knew to be no longer available and continued to take orders for those items long after they'd alerted me that my orders had been cancelled due to lack of stock. In addition, this same entity refused to offer me a partial refund on an item that went to a lower price within days (not weeks... not months...) of my ordering. Instead they offered me some ridiculous, lengthy coupon code I never bothered to use for a few percent off a future purchase, and they only did that after a series of extended phone calls with not very capable or helpful CS representatives. As far as I know, the in-store experience with this retailer is still largely a positive one. Regardless, I haven't bought anything from them in over a year... Meanwhile, another retailer had never been among my favorite places to shop until I had a truly top drawer CS experience with them, whereby the representative was incredibly helpful in placing an order that didn't seem to want to be processed on-line, was pleasant, engaging, ensured the order was accurately and timely placed and even offered me expedited shipping to compensate for the mix-up. This is now a store I shop at more often... The way we're treated does and should make a difference.

None of this has anything to do with whining, nor with entitlement, It has to do with the fact that as consumers we can pick and choose with whom we shop and when we perceive our business is valued by one entity more than another then it's completely acceptable to say so and it's also completely acceptable to spend our dollars where we feel we've been given a fair deal... Expecting to be treated fairly and yes, even occasionally for a retailer with whom we've had a long and profitable relationship to grant us the benefit of the doubt is not being demanding nor entitled... Moreover, saying we think we've been treated badly is not whining...

As for the rules, the rules, the rules, the rules, the rules... my gosh... I'm so glad I've never had such a rigid mindset. It must be so limiting in so many ways... Not only is it unpleasant to encounter, but I'd shudder to think where we might be as a society if some rules had never been reviewed and either bent or revised... Circumstances do matter and things do change and as far as I can see, it behooves all of us, including retailers, to bear that in mind.

YES! And it's inappropriate/out of line for any poster to accuse the OP and anyone who supports her as being a 'high rate return' customer. Shaming her and others without facts, just assumptions.

The hottest places in hell are reserved for those who, in times of great moral crisis, maintain their neutrality ~ Dante Alighieri

Tantallum · ‎02-16-2011

@handygal2 wrote:
The same thing happened to me with a leather jacket, several years ago when they were ShopNBC. I returned it a few days after the deadline, and several weeks later, it reappeared on my doorstep. I probably should have called customer service first, with an explanation.

If they were smart, they would make a one-time exception for their best customers, in order to retain them, IMO. If l were a supervisor, that's what l would do. It's better than losing a good customer forever.

This is a good point. Normally I am a rule-sticker type, and agree that if an exception to the policy is always made for everyone, every time, then why bother having a policy? Especially since returns make prices higher in the long run.

That being said, if you have a good long-time customer who spends thousands, and makes a mistake with the return policy, to make a one-time exception to keep that customer makes good business sense, IMO.

Chi-town girl · ‎03-27-2014

@catlover

Hi & Happy New Year! Well, I join the majority on this thread that agree with you & understand your frustration. I know you are a Dazzler, a very active Evine customer.

Some concession should have been made for you being a long term active customer-that's not entitlement, it's good customer service. And for your error, again, understandable given the shift to extended holiday return. It's a pair of shoes, not a high ticket item. Plus they incurred the expense to ship it back to you, ridiculous.

I think you should call back again & speak to another supervisor or perhaps corporate/executive office. Someone else at Evine needs to look at your history as a customer and listen to the reasons for that specific return item.

Look forward to your next monthly Beauty thread-the January 'Who's Ready for Skinn' thread to get us started for a new year of Dazzling skin

The hottest places in hell are reserved for those who, in times of great moral crisis, maintain their neutrality ~ Dante Alighieri

Lucky Charm · ‎03-09-2010

Didn't read all the posts, so I don't know what the main consensus is...

And I didn't know whether to laugh or cry when I saw your title a few days ago.

This would bug me to get something back in the mail that I didn't want (obviously, cause I returned the darn thing).

And I'm not going to lie, I've cut it close or even gone over the line, but always got my money refunded to me. So if I was cutting it that close and it didn't make it, I know I'd only have myself to blame.

Not sure if it would stop me from buying from them as I do buy from Evine much more than I do from qvc. (In the thousand$ more). They just have more good stuff to offer. They have great deals with their card (free s&h), ten bucks off or 15% off and 5-6 value pays, etc.

Sorry this happened to you.