Evine returned my return back to me - Page 2

sharlee · ‎03-09-2010

Oopsie - looks like several of us did the same research!

Sorry for the redundancy.

"Behold! We are not bound forever to the circles of the world, and beyond them is more than memory." J.R.R. Tolkien

Karnerblue · ‎03-18-2015

@The Monkey on My Back wrote:
Follow the rules and you wont have a problem. It was your error. Take responsibility.

This has become the problem with people. They want to be the "exception to the rule" but they don't want to share in the responsbility to know and respect the return policy.

"Never water yourself down just because someone can't handle you 100% proof."

handygal2 · ‎01-19-2015

The same thing happened to me with a leather jacket, several years ago when they were ShopNBC. I returned it a few days after the deadline, and several weeks later, it reappeared on my doorstep. I probably should have called customer service first, with an explanation.

If they were smart, they would make a one-time exception for their best customers, in order to retain them, IMO. If l were a supervisor, that's what l would do. It's better than losing a good customer forever.

~~Be careful when you follow the masses. Sometimes the 'm' is silent.~~

Melania · ‎06-12-2013

I agree about it being their rules...follow them and no problem.

Just wondering what it costs them to send it back. It must till be cost effective. It's odd that it takes that long for them to return it to the customer though. Wonder if they should credit the customer of it's past the 30days like they expect in thier policy? LOL

When it takes them forever to send you an item with no word as to why, the customer is at their mercy. Shrugs

febe1 · ‎01-22-2012

@catlover wrote:
In all the years I have been buying from HSN, QVC and Evine-I have never had this happen.
I returned a pair of shoes and evine sent them back to me..............I bought them 1 week before their holiday return policy kicked in-my error-the supervisor sounded like he could care less and even gave me the address of where I should write to complain-This is not a good company.
A good company makes a person that has spent thousands of dollars with them and returns hardly anything happy-not angry........

You needed to go higher than the representative. Do it now, and I'm sure they will apologize.

sgraham30 · ‎03-14-2010

Here's a novel idea for anyone shopping at a website that they don't normally shop at......READ their return policy BEFORE placing any orders. If you don't think that you can manage to return any items that you're going to return within the parameters of the return period, there's a very simple solution-- don't order the item.

Whenever I shop at a website that's new to me, that's the first thing that I do, look up their return policy. If I don't like it or don't think that I can return the item in the time specified, I don't order from the website in question.

Jacie · ‎01-09-2011

Lesson learned= Research before purchase.

"Cats are poetry in motion. Dogs are gibberish in neutral." -Garfield

winamac1 · ‎12-29-2010

@catlover wrote:
In all the years I have been buying from HSN, QVC and Evine-I have never had this happen.
I returned a pair of shoes and evine sent them back to me..............I bought them 1 week before their holiday return policy kicked in-my error-the supervisor sounded like he could care less and even gave me the address of where I should write to complain-This is not a good company.
A good company makes a person that has spent thousands of dollars with them and returns hardly anything happy-not angry........

QVC did that to me once many years ago. It was a Dennis Basso coat. I never did it again, lol. I guess they won. I tried to send back a coat over 2 months old, and they returned it.

"friends don't let friends drink white zinfandel"

HappyDaze · ‎06-13-2012

Another thought- at least they sent it back to you. I read some places will not send it back to you and will notify you that your return will not be processed since it was past the return policy. I don't know if this is true (or legal!) but if it is, then you are not only out the cost but the item. At least you could donate or give away the item if you don't want it.

colliegirls · ‎05-13-2012

Years ago the same thing happened to me. It was close to the end of the 30 days, must have taken a few more days to get to them than I expected, they sent it back to me. They should have called or emailed me concerning the return. Never heard a word from them, just the package back. That just ticked me off. There are too many places with good customer service. I never ordered from them again.