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01-31-2022 01:53 PM - edited 01-31-2022 01:56 PM
Cancellation option/until item ships
One shipping fee for all items to the same address
More of a variety in shows!
01-31-2022 01:56 PM
I think the biggest positive change they should make is -- when something is returned, don't charge for return shipping if you choose "merchandise credit."
01-31-2022 02:20 PM
#1 with.me is their shipping. Othrt retailers ship much faster with no fees.
#2 would be exciting TSV's at great prices.
#3 less food shows, or at least make them only an hour long.
01-31-2022 02:20 PM
Q is just another retailer I comparison shop for the items I need-want at the best price...I don't watch the channel, don't pay full price for anything & it's up to them to improve their business, not me.
01-31-2022 02:24 PM
Shorter shipping times
Send out coupons often like HSN does
Get new, better quality vendors
TSV's that are actually a value and show it less during programs
Rein in the loud, obnoxious hosts. Not watching means not buying
01-31-2022 02:26 PM
@depglass wrote:1. Fix the shipping, get items out faster.
2. Don't double ship
3. Allow cancellations on items that haven't shipped for several days
4. Make TSV price really a value
Anyone???
Huh. I'm curious about your title .... "recover lost sales volume". Are QVC's sales down ... and if so, by how much?
Just wondering ... are you a shareholder, or what was it that prompted this thread?
01-31-2022 02:26 PM
@CoffeeNut -- This is such an interesting idea! A committee, or focus group to report back to management would be great. I bet they already use focus groups behind the scenes.
01-31-2022 02:38 PM
It's no "insider" secret that 4th Q results were extremely poor. They pre-announced it.
Qurate Retail pre-announced disappointing Q4 2021 this past Friday (January 28th). Revenue for the quarter will be down 8-9% company-wide and OIBDA (operating income before depreciation and amortization) will be down 17-20%.
01-31-2022 02:49 PM - edited 01-31-2022 04:20 PM
Go back to their core. Quality ( that means top to bottom) shipping, canceling, the whole experience, the host, the non stop same items offered as there are a million brands that would love an hour a month on air, contest, give always, make it fun like it used to be that involved the customers not the host. Value. My gosh everyone knows you can get ALL this cheaper elsewhere. TSV these days are a joke. Convenience Unless you get a straight forward delivery that doesn't need any extra there is NO convenience. But they won't listen to any of us, they know it all.
01-31-2022 02:59 PM
@Puppy Lips wrote:Also, if QVC offers something on auto delivery, they should do their best to honor it. I know they have to rely on the supplier. But I have had several auto delivery items cancelled by QVC because they could not fultill the order. This last one that was just cancelled last week was maddening because the exact Dr. Denese set is still being offered on QVC. But customer service said they can not substitute a one time delivery for an auto delivery, even though it was the EXACT SAME THING. Shouldn't they honor people who make the commitment for auto delivery over having it available for a one time purchase? I guess not, seeing that on the website it was $40 more than my auto delivery price, which I believe was a TSV.
I'll call it what it is, @Puppy Lips ...a deceptive and deceitful practice on the part of QVC. And it's catching up with them.
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