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11-21-2019 05:38 PM
Some credit cards see multiple charges at duplicate small amt's as possible fraud. The credit card can hold payment till you call them .
11-21-2019 05:47 PM - edited 11-21-2019 05:49 PM
I had one item on EP which I had purchased with a cc that was going to expire before the final EPs were paid. I didn't notice the exp date until I looked at my account and saw the order was late in payment status and it said to pay it promptly. All I did was update that cc exp date then the problem just went away.
11-21-2019 05:49 PM
@qvcaddition It happened to me once. I always pay in one payment, but for some reason I missed changing one order to one payment. During the time of the multiple payments, I got an updated card from my bank. This changed the information, and QVC could not recognize the new card. Instead of contacting me, they just cancelled my order for a future delivery of Mrs. Prindable's for my DD. I'm very careful now to use only one payment.
11-21-2019 05:59 PM
@RollTide2008 wrote:
That happened to me when my bank re-issued my card after a fraud alert. I updated the card number on my account but not on my existing easy pays. Customer service was very helpful resolving the issue.
yes, i had this same issue @RollTide2008 .
when i went in to check my easy pays that were not on my qvc card i noticed some "past due" balances. they tried to authorize my old card instead of the updated card.
it was easily taken care of online. i changed the card and went through and paid the past due amounts online.
11-21-2019 10:24 PM
11-21-2019 10:35 PM
@hckynut wrote:
I have no clue what EP means.
hckynut
Hi @hckynut ...hope your wife is healing and getting better every day.
EP is in reference to Easy Pays. The OP got a notice from QVC she was in arrears. Sometimes a bank won't authorize something because they think it is suspicious activity. I have had it happen to me and once you call them and authorize the charge, they will give the merchant the go-ahead.
11-21-2019 11:29 PM - edited 11-22-2019 08:37 AM
@qvcaddition Sorry-I didn't see the update. Glad it all worked out for you.
11-22-2019 12:20 AM
@Cakers3 wrote:@qvcaddition The bank is responsible for your credit card, not QVC. It isn't up to anyone working there to see why your payment didn't post. The CS people wouldn't even be able to do that, anyway.
If you are talking about the Q card, that is a different story.
Yes the Q card. It got straighten out . All paid off.
11-22-2019 12:22 AM
@PA Mom-mom wrote:@qvcaddition It happened to me once. I always pay in one payment, but for some reason I missed changing one order to one payment. During the time of the multiple payments, I got an updated card from my bank. This changed the information, and QVC could not recognize the new card. Instead of contacting me, they just cancelled my order for a future delivery of Mrs. Prindable's for my DD. I'm very careful now to use only one payment.
All paid off now. No more EP,S.
11-22-2019 12:30 AM
@skatting44 wrote:Some credit cards see multiple charges at duplicate small amt's as possible fraud. The credit card can hold payment till you call them .
Well the my bank has the full amt. To send tomorrow. I will call them and HSN. The bank already sent full payment to HSN and took it out of my checking.
I just got caught up on EP though I payed In full every month. Ep CAN be dangerous.
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