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Esteemed Contributor
Posts: 7,470
Registered: ‎07-26-2019

 Some credit cards see multiple charges at  duplicate small amt's as possible fraud.  The credit card can hold payment till you call them .

Honored Contributor
Posts: 40,710
Registered: ‎05-22-2016

Re: EP in Arrears

[ Edited ]

I had one item on EP which I had purchased with a cc that was going to expire before the final EPs were paid. I didn't notice the exp date until I looked at my account and saw the order was late in payment status and it said to pay it promptly. All I did was update that cc exp date then the problem just went away.

Esteemed Contributor
Posts: 7,101
Registered: ‎05-27-2015

@qvcaddition  It happened to me once. I always pay in one payment, but for some reason I missed changing one order to one payment. During the time of the multiple payments, I got an updated card from my bank. This changed the information, and QVC could not recognize the new card. Instead of contacting me, they just cancelled my order for a future delivery of Mrs. Prindable's for my DD. I'm very careful now to use only one payment.

Honored Contributor
Posts: 43,133
Registered: ‎03-09-2010

@RollTide2008 wrote:
That happened to me when my bank re-issued my card after a fraud alert. I updated the card number on my account but not on my existing easy pays. Customer service was very helpful resolving the issue.

 

 

yes, i had this same issue @RollTide2008 .

when i went in to check my easy pays that were not on my qvc card i noticed some "past due" balances. they tried to authorize my old card instead of the updated card.

it was easily taken care of online. i changed the card and went through and paid the past due amounts online.

 

 

********************************************
"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein
Honored Contributor
Posts: 13,913
Registered: ‎03-10-2010

 

@qvcaddition 

 

I have no clue what EP means.

 

 

 

hckynut

hckynut(john)
Honored Contributor
Posts: 13,749
Registered: ‎11-16-2014

@hckynut wrote:

 

@qvcaddition 

 

I have no clue what EP means.

 

 

 

hckynut


Hi @hckynut ...hope your wife is healing and getting better every day.

 

EP is in reference to Easy Pays. The OP got a notice from QVC she was in arrears. Sometimes a bank won't authorize something because they think it is suspicious activity. I have had it happen to me and once you call them and authorize the charge, they will give the merchant the go-ahead.

Honored Contributor
Posts: 19,100
Registered: ‎06-17-2015

Re: EP in Arrears

[ Edited ]

@qvcaddition  Sorry-I didn't see the update.  Glad it all worked out for you.

"" Compassion is a verb."-Thich Nhat Hanh
Esteemed Contributor
Posts: 6,173
Registered: ‎03-10-2010

@Cakers3 


@Cakers3 wrote:

@qvcaddition   The bank is responsible for your credit card, not QVC.  It isn't up to anyone working there to see why your payment didn't post.  The CS people wouldn't even be able to do that, anyway.

 

If you are talking about the Q card, that is a different story. 


Yes the Q card.  It got straighten out .  All paid off.

Esteemed Contributor
Posts: 6,173
Registered: ‎03-10-2010

@PA Mom-mom 


@PA Mom-mom wrote:

@qvcaddition  It happened to me once. I always pay in one payment, but for some reason I missed changing one order to one payment. During the time of the multiple payments, I got an updated card from my bank. This changed the information, and QVC could not recognize the new card. Instead of contacting me, they just cancelled my order for a future delivery of Mrs. Prindable's for my DD. I'm very careful now to use only one payment.


All paid off now.  No more EP,S.

Esteemed Contributor
Posts: 6,173
Registered: ‎03-10-2010

@skatting44 


@skatting44 wrote:

 Some credit cards see multiple charges at  duplicate small amt's as possible fraud.  The credit card can hold payment till you call them .


Well the my bank has the full amt. To send tomorrow.  I will call them and HSN.  The bank already sent full payment to HSN and took it out of my checking.

I just got caught up on EP though I payed In full every month.  Ep CAN be dangerous.