Community Chat

[qvcaddition]

I was informed my EP that should have been paid on 11/19 was in arrears.

I have paid all my EP'S complete.  Nothing has even been late as far a total monthly payment.  The EP is suppose to be taken out auto.  This was put by me to be paid ahead of time, my last one.

Calling CS doesn't help.  She said maybe your card has reached its limit.  I just paid the whole thing, spent hours and two days, all listed.  Not even close to my credit limit.  It finally was taken after hittting the button four times.  It's the last 4 o 4. 

I told CS, not her fault, but the reason I'm payig everthing in full, is because I'm tired of their mistakes, slow shipping, and in process too long. 

HAVE YOU EVER HEARD OF AN EP BEING IN ARREAR?  WHO DO THESE PEOPLE HAVE WORK THERE?  Glad to be rid of QVC once and for all.  Not the same company of 25 years I've been a good customer and never in arrears. 

[kaydee50]

I haven't used EP in years mainly because even though I only bought one item at a time I found it to be a pain to keep track of it.  Now I would only use it if I bought an expensive item from QVC which is no longer likely to happen.

I find it interesting that the Q makes such an issue out of EP since obviously it is lending money interest free but I guess it thinks people will buy more with the EP option. 

[GenXmuse]

That's great your addiction to QVC. Your wallet will thank you for it! 

[CLHS68]

That sounds like a problem with the bank not QVC as  the bank takes the payments.

[Group 5 minus 1]

What is EP?

[gidgetgh]

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@Group 5 minus 1 wrote:

What is EP?

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@Group 5 minus 1 - easy pay. 

[Peaches McPhee]

EP = easy pay

OP, it sounds like QVC was unable to charge whatever credit card you used when you first bought the item on EP.  I'd check with your bank about the credit card, and see if they can track QVC's denied attempts to charge.

(Check if the credit card reached its expiration date.)

[Meladen]

I had this problem once.  The issue was that because QVC billed the same amount twice within a short period of time, my bank flagged it as a duplicate charge and rejected it.  I think I may have had more than one of the same item on an EP plan at the time.  I was able to make the payment later without issue.  

[RollTide2008]

That happened to me when my bank re-issued my card after a fraud alert. I updated the card number on my account but not on my existing easy pays. Customer service was very helpful resolving the issue.

[millieshops]

@kaydee50When there's a credit card problem, I'd deal with the company that holds the card, not with QVC.

I charge close to 99% of everything I buy everywhere;  further while I don't use a Q card, I take EZPay every time it's offered without using the Q card.   If there's a problem I deal with the bank that holds my card until they tell me it's the selling company that's causing the problem -  that has been true only once in over 30 years -  and the problem company wasn't QVC!.

Once a company accepts my card as payment, their CS should not have any access to my credit card -  none!