Synchrony Bank: Had a SteinMart credit card which used this bank. When SteinMart closed, Synchrony sent those card holders their own Synchrony credit card. Used their card rather than my existing Visa card.
All went well until my charge at hair salon was denied. I found that they had never sent out a monthly bill....after 5 months ! I keep a log of what comes due on the 1st and 15th of each month: never got the first bill so there was no entry on my log.
Customer service: zero rating for the first rep, ⭐️'s for the second rep who had had other customers with the same situation. She worked with me to reverse late fees, get the cashback credits, and ensure the card could be used again. She did her part but the rest of their process failed. Card was denied.
After it was finally reactivated, I figured out all the charges and called a rep. Explained the situation and advised the check amount being sent, authorized cancellation of the card, and requested no further mailings / solicitations by Synchrony.
Over 30 years with Visa and no problems.
We make a living by what we get. We make a life by what we give.
Sir Winston Churchill