Do you have to use the return label from QVC for returns?

INDIANA BONES · ‎01-01-2014

I returned a damaged item to QVC and the USPS advised me I would save some money if I shipped without using the QVC return Label. Happily I of course took the cheaper way out since the item was damaged. My tracking number shows the item was received in PA on March 3rd but it has not reflected being received yet on my order status. I also returned a ring at the same time as it matched the defected bracelet I purchase for my better half. I am relatively new at returns and would be happy for some input on how long it takes to show up as being recd by QVC and if they will acknowledge my return since I did not use their return label. Of course, I did include my return information within the return box. Items are valued quite high and I am beginning to worry. TIA for any information.

circles · ‎03-10-2010

Did you mark...on the return slip in your package...that you want to be notified when they received your return....then they will send you an e-mail...if you did not check it...then they won't...

THe return takes some time to show up on your credit card...even after they have the return back at the Q....

You said its back at the Q...I wouldn't worry....it will show up on your account eventually...

Kachina624 · ‎03-10-2010

If your item was damaged or defective you need to call CS and ask that your return postage be refunded.

New Mexico☀️Land Of Enchantment

HiLo · ‎03-10-2010

Yes, please call QVC and ask for a refund for return postage on the defective item. They are good about giving credit, especially for that kind of thing. They were lovely about giving me credit for some food that didn't agree with me; even told me just to give it to someone else.

I think they are a great company to do business with.