Dispute a Charge so Credit Card Cancelled?

JBKO · ‎12-16-2011

Hi everyone. OMG I have been dealing with this very difficult customer. Extremely difficult. To make a long story short, she says that she disputed a charge with her credit card and her card has been cancelled. Does that make sense? I've never had to dispute a charge so I don't know the procedure but is that routine? I know if you report fraud they will cancel your card and send you a new one. TIA

A friend in need is a friend indeed.

Mistreatedbycs · ‎03-10-2010

Your card is not cancelled if you are disputing a charge. The card company will try to have you work it out, they will put a hold on the charge but that doesn't effect the card.

grandma2pkmh · ‎08-04-2013

Wonder if she has disputed many charges and the card company said no more.

I disputed a charge many years ago and it turned out I made the charge but the name of the store I bought from and the name on the credit card posting were different. Parent company type of thing. No my cc was not cancelled.

kittyloo · ‎03-11-2010

maybe she thinks that if she cancels the card, you won't be able to collect.?

i feel sorry for you. i worked in customer service for years. Its never fun when you get a difficult or unreasonable customer.

sidsmom · ‎11-25-2011

Seems her angst should be towards the merchant, not the card.

Marp · ‎03-09-2010

It sounds to me like she filed a fraudulent charge claim rather than a dispute claim. If fraudulent use is suspected it would trigger closing the card and issuing a new one.

If you are in communication with the card issuer over the disputed charge I would suspect the disgruntled customer initiated the cancellation.

What is good for the goose today will also be good for the gander tomorrow.

CelticCrafter · ‎03-09-2010

They only time they cancel the card is for fraudulent charges but they do issue a new one right away.

Why is she giving you a hard time, don't you work for a museum? She should be taking the issue up with the card company not you.

phoenixbrd · ‎03-27-2010

Over many years, I have had a couple of disputed charges (disreputable merchants). My credit card company has never been anything but accommodating and polite. I never had to pay anything and should not have had to for services not rendered by the merchant. It is difficult to imagine a cc company cancelling service when your patronage does nothing but make money for them.