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10-16-2018 05:17 PM - edited 10-16-2018 05:21 PM
I've been a Directv customer for 16 years. Before that I had cable...which I would never go back to.
I have their newest Genie-2 and yes there are some problems with it but they are still working out the bugs and so far it's been getting much better.
10-16-2018 05:44 PM
@Deanie You don't pay for that. They ruined the unit. A power surge, caused by Teco, took out my internet, and Frontier repalced the unit for free. In that scenario I thought I'd have to fight with them. They were great. DTV, no, just no. Call and ask for retention department. If you don't get what you deserve, then cancel. I use direct tv now, so no dish to deal with. There are also other options.
10-16-2018 09:07 PM
I switched to DISH. Much better service and the low intro price lasts longer. And I can watch TV on my phone or tablet.All of my channels and not just a few like Direct TV.
10-16-2018 11:18 PM
@rezski We've had our Dish Tv for over 15 years and have had wonderful customer service. I can't remember when we had any trouble whatsoever. I would never go back to cable. I can watch on my phone or tablet too but I've nerve found a need for that.
10-17-2018 09:51 AM
@CelticCrafter nor do I. The very suspicious part of me thinks that perhaps it may be a ploy to sign people up for a maintenance program and up the revenue stream. The logical part of me thinks the old box no longer receives the signal or is scrambled differently. Either way, the engineers should have anticipated this result.
10-17-2018 06:01 PM
@IcegoddessYes it is a streaming service. I use Apple TV. Smart Tvs likely already have it. I can even watch and record from my phone. Check out their website to see if it works for you.Keep us posted.
10-18-2018 08:33 PM
Daughter has direct tv and have had all sorts of problems with it...no tv when it rains. Took three days for the tech guy to come out...fixed the problems, then it went out one day later...and on it goes. Just error messages on the screen. The people on the phone don't care if you threaten to switch to another company. She has spoken to the manager and supervisor...or at least that's who they say they are. So far, I have heard no glowing endorsements of any service providers.
10-18-2018 08:37 PM
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