Cruise Line Refuses Refund - Page 2

KathyPet · ‎03-09-2010

They want a special exception made for them by the mean old cruise line???? That is what cruise insurance is for. They chose not to purchase it.

ROMARY · ‎04-28-2010

Always buy travel insurance. Never know what will happen before the trip. Sending their dear son best wishes for an easy and quick recovery. Glad they will all be able to enjoy another cruise on another cruise line.

'More or less', 'Right or wrong', 'In general', and 'Just thinking out loud ' (as usual).

Sunshine Kate · ‎03-10-2010

They should have purchased insurance.

Blessings to this family and little boy.

circles · ‎03-10-2010

I don't travel so I know little to nothing about travel insurance...I just know that with kids anything can go wrong....certainly no one expects cancer...however so many other things come up with little ones....

I don't know how much the couple saved by not buying insurance....whatever it was....it was a big mistake...not sure I feel an exception should be made for them....if the cruise line said they would work with them...what more do they want....they sound like bullies...

MarthaStewardess · ‎03-09-2010

Sorry that the kid is sick, but they should have bought travel insurance. I really don't feel that exceptions should have been made for them. It was their mistake, not the cruise line's.

Vivian · ‎03-11-2010

Yes, travel insurance would have made this case easier. However, someone in authority at the cruise company could have done something extraordinary in this extraordinary situation. The family could have been offered a raincheck to be used when the child is better. What great publicity it would have been for the company in addition to a being a simpe human kindness. Cruise lines already have a boatload of bad publicity (pun intended), with gastrointestinal illness, mysterious deaths, missing people, and fires among the many problems passengers have faced. What a missed opportunity for the cruise line and how cruel and greedy they seem.

Linders Back · ‎03-10-2010

On 7/27/2014 MarthaStewardess said: Sorry that the kid is sick, but they should have bought travel insurance. I really don't feel that exceptions should have been made for them. It was their mistake, not the cruise line's.

Exactly. The child could have just as easily fallen off his trike and broken his arm, been stung by bees and gotten an allergic reaction .... . Plus they mention they have another child, so double the chances of something happening that would preclude cancelling the trip. Throw in the crazy weather, and there are millions of reasons you may not be able to take a planned trip.

Trip insurance is cheap. If you can afford a cruise, you can afford the insurance. I would never think of booking any "vacation of a lifetime" without it.

We have only had to use it once, but got a complete refund from the cruise line with no questions asked. (One member of our party decided she didn't feel up to the trip and would be a burden, so we all got a complete refund).

I'll side with Norwegian on this one. They are a business, not a charity. Should all the people who bought insurance for the cruise and went on it demand a refund because they didn't need it? Makes as much sense. "Big bad cruise line charged us for insurance we didn't need and won't refund our money". Wink

Edited to add: he FOX headline is misleading:

<h1>Cruise line refuses to re-book family vacation after boy diagnosed with cancer</h1>

They did NOT refuse to rebook the family, they said they would work with them. They just refused to refund their money which was their legal right.

terrier3 · ‎03-10-2010

On 7/27/2014 MarthaStewardess said: Sorry that the kid is sick, but they should have bought travel insurance. I really don't feel that exceptions should have been made for them. It was their mistake, not the cruise line's.

Not to worry...after their TV appearances, they will make enough money for a trip around the world, and maybe a few years college tuition too.

KathyPet · ‎03-09-2010

people who go to,the media to attempt to get "special,benefits" by attempting to embarrass companies publicly just annoy me. This is a sad situation no doubt but I am sure there are a lot of sad situations that cause people to cancel vacation plans last minute. They rolled yhe dice and chose not to buy insurance and now they want to be made whole for their bad decision. Norwegian should not have caved.

GCR18 · ‎07-03-2013

It is a difficult situation. The cruise line is right, insurance was available and the family chose not to buy it. Saying they refuse to give a refund sounds heartless, but they have to draw the line somewhere. They have a policy for this type of thing.