Community Chat

[Bookplate]

I was watching (and listening, for a change) this morning and heard a caller on a fashion item veer off topic and into what was for her the highly emotional and tragic topic of loss of a family member.  Not a dry eye in the house as the saying goes. But perhaps not the best venue for sharing heartache.

Will these call-ins ever go away?  They seem to serve very little purpose, other than giving the hosts a chance to catch their breath. I ususally mute when a call is taken, and wish I had this time.

[Kachina624]

@Bookplate.  I heard that call and thought the same thing.  She came on the line sobbing.  Why in the world would they select someone who was so unnerved to talk to the host and guest?  It was most disturbing to everyone.

[Etoile308]

QVC wants to connect with its customers.

Some people who are hurting are searching for an outlet and seek a familiar presence. It cost nothing to be gracious, compassionate and understanding for a few minutes.

[occasionalrain]

I'm not subjected to cringey calls, inane talk, unpleasent voices... because in my house Q is always muted.

[Kachina624]

@Etoile308.  I really don't think it's productive to upset thousands of people.  Kim's customers especially often seem to be therapy canidates.

[LindaSal]

ITA!   I also heard that call and I was thinking, why on earth is this even allowed??!!

So ridiculous and it's inappropriate that they let the caller go on and on.    It's fine if you are a fan and I like Kim okay but the one's that act like the host or vendor has changed their life in one way or another, please!   Can't tolerate it and it does not help sell the product.

[Carmie]

I doubt the operator noticed the caller was upset.

Once the person is on the air with the host/ vendor it is too late to just cut them off.  Unfortunally, they have to just go with the flow.

I remember reading complaints many times about the hosts just cutting people's calls short, especially Rick.  He doesn't seem to do that anymore.

It is bad for business not to show empathy.  Some poor souls are all alone and have no one to talk to or even see anyone for days or weeks.  

Once they are on air, it is difficult to get them to move along and end the call.

It doesn't bother me.  I just feel bad for the host. 

[cjm61]

I guess I am of the minority after reading several responses. I really don't invest enough time or energy into my viewing that listening to a phone call affects me in any way.

Some can't believe a host changes their lives? Well, not sure about changing their lives but I do know people watch QVC so often and for so many years they do feel a connection with certain hosts. It's not for me to judge as I am not walking in their shoes. But, in my opinion, there is no harm in these people having a connection with a host if it fills their life with some sort of happiness, fulfillment or gratification. I think @Etoile308 and @Carmie said it very well. 

[Imaoldhippie]

I dont mind phone calls at all.  If talking a few minutes on QVC makes a persons day better or happy so be it.  A few minutes of someones time can do a lot for a person.  It might be the only human contact they get.

I dont understand anyone begrudging a caller a few minutes of fun for them.

Grief is a funny thing you can be A ok one minute and something triggers you and you are a blubberly mess the next.

[chrystaltree]

I always hated those ridiculous phone phone calls.  I didn't know they went back to them.  I would have put my TV on mute until that call ended.  I don't watch shopping channels to hear heartbreaking stories like that.