Charged the Full Amount Even Though I Choose Easy Pay!

ndmccain · ‎11-02-2019

Hello,

I ordered an item yesterday morning and choose Easy Pay but I noticed today that I was charged the payment amount and the full amount? Is this normal? Is the full amount just an authorization and will drop off?

I sent an email to them but I'm not sure what their customer service hours are. I'm kinda not happy since there was a reason I choose Easy Pay to begin with.

Also, is there a way to cancel an order even though there is no option for me to do it?

Thank you.

depglass · ‎03-10-2010

Call customer service, I'm sure they will change it.

KrissyE · ‎08-17-2014

If you paid with PayPal, it will show that the full amount was authorized but the easy payment is what is charged every month.

SharkE · ‎08-19-2010

QVCSocialTeam@qvc.com

Anonymous · ‎11-02-2019

Hi @ndmccain I have requested the authorization for full price be removed. I am so sorry that happened.

halfpint1 · ‎03-10-2010

I on the other hand don't want easy pay. I liked the oth er way better. Hope I did it right.

Spurt · ‎03-20-2010

@Anonymous wrote:
Hi @ndmccain I have requested the authorization for full price be removed. I am so sorry that happened.

@Anonymous

I had a similiar situation and called Customer Service. She said the credit card should show both the full pay amount and the easy pay and in a couple days the full payment amount would disappear since I requested Easy Pay on an item...I have never saw or heard of this before, is this a glitch in the system??? Or if what Customer Service told me is incorrect, how can I correct it to show the Easy Pay.....????

Animals are reliable, full of love, true in their affections, grateful. Difficult standards for people to live up to.”

Beth-QVC · ‎06-14-2015

@Spurt

Unfortunately, your order was authorized for the full amount and the easy pay amount. The representative you spoke with is correct - both amounts will drop off and then you will be billed the easy pay amount. I apologize but there was a glitch in our system.

Beth QVC

Spurt · ‎03-20-2010

@Beth-QVC wrote:
@Spurt
Unfortunately, your order was authorized for the full amount and the easy pay amount. The representative you spoke with is correct - both amounts will drop off and then you will be billed the easy pay amount. I apologize but there was a glitch in our system.
Beth QVC

@Beth-QVC

Thank you so much Beth for your help, I appreciate the information....the item was a bit pricey thats why I chose Ez Pay and was surprised when I checked my credit card....I hope this glitch was fixed ....Have a good day!