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New Member
Posts: 1
Registered: ‎11-02-2019

Charged the Full Amount Even Though I Choose Easy Pay!

Hello,

 

I ordered an item yesterday morning and choose Easy Pay but I noticed today that I was charged the payment amount and the full amount? Is this normal? Is the full amount just an authorization and will drop off? 

 

I sent an email to them but I'm not sure what their customer service hours are. I'm kinda not happy since there was a reason I choose Easy Pay to begin with.

 

Also, is there a way to cancel an order even though there is no option for me to do it?

 

Thank you.

Honored Contributor
Posts: 14,000
Registered: ‎03-10-2010

Re: Charged the Full Amount Even Though I Choose Easy Pay!

Call customer service, I'm sure they will change it.  

Regular Contributor
Posts: 224
Registered: ‎08-17-2014

Re: Charged the Full Amount Even Though I Choose Easy Pay!

If you paid with PayPal, it will show that the full amount was authorized but the easy payment is what is charged every month.

Honored Contributor
Posts: 37,814
Registered: ‎08-19-2010

Re: Charged the Full Amount Even Though I Choose Easy Pay!

QVCSocialTeam@qvc.com

Anonymous
Posts: 0

Re: Charged the Full Amount Even Though I Choose Easy Pay!

Hi @ndmccain I have requested the authorization for full price be removed.  I am so sorry that happened. 

Esteemed Contributor
Posts: 5,202
Registered: ‎03-10-2010

Re: Charged the Full Amount Even Though I Choose Easy Pay!

I on the other hand don't want easy pay. I liked the oth er way better. Hope I did it right.

Honored Contributor
Posts: 35,037
Registered: ‎03-20-2010

Re: Charged the Full Amount Even Though I Choose Easy Pay!

[ Edited ]

@Anonymous wrote:

Hi @ndmccain I have requested the authorization for full price be removed.  I am so sorry that happened. 


@Anonymous 

 

I had a similiar situation and called Customer Service.  She said the credit card should show both the full pay amount and the easy pay and in a couple days the full payment amount would disappear since I requested Easy Pay on an item...I have never saw or heard of this before, is this a glitch in the system???  Or if what  Customer Service told me is incorrect, how can I correct it to show the Easy Pay.....????

Animals are reliable, full of love, true in their affections, grateful. Difficult standards for people to live up to.”
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QVC Customer Care
Posts: 2,942
Registered: ‎06-14-2015

Re: Charged the Full Amount Even Though I Choose Easy Pay!

@Spurt 

Unfortunately, your order was authorized for the full amount and the easy pay amount. The representative you spoke with is correct -  both amounts will drop off and then you will be billed the easy pay amount. I apologize but there was a glitch in our system.

Beth QVC

Honored Contributor
Posts: 35,037
Registered: ‎03-20-2010

Re: Charged the Full Amount Even Though I Choose Easy Pay!


@Beth-QVC wrote:

@Spurt 

Unfortunately, your order was authorized for the full amount and the easy pay amount. The representative you spoke with is correct -  both amounts will drop off and then you will be billed the easy pay amount. I apologize but there was a glitch in our system.

Beth QVC


@Beth-QVC 

 

Thank you so much Beth for your help, I appreciate the information....the item was a bit pricey thats why I chose Ez Pay and was surprised when I checked my credit card....I hope this glitch was fixed ....Have a good day! Woman Very Happy

Animals are reliable, full of love, true in their affections, grateful. Difficult standards for people to live up to.”