Community Chat

[simtwist]

I have some easy payments that are past due because the card needs to be updated.  I have not been able to change this online or enter a new card.  It keeps giving me an error message even though everything I entered is correct.  Anyone else having this issue?

[Dorothy11]

I have not had a problem changing payment methods. Sounds like you need to call customer service.

[MyGirlsMom]

You will need to call Customer Service so they can verify your information.

[fthunt]

Just go to 'MY Account" at the top of the main screen and you can enter a new credit card and then go to the item you purchased and change the method of payment there.  It's really easy.

[morganjen]

I receive the same error message.

[maryebrown]

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@fthunt wrote:

Just go to 'MY Account" at the top of the main screen and you can enter a new credit card and then go to the item you purchased and change the method of payment there.  It's really easy.

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I believe you are correct !

[PINKdogWOOD]

@simtwist  Yes with easy pays, you HAVE to call CS to get your card changed, update expiration date etc.  You can certainly do card updates online yourself but it DOES NOT pick up that new info for easy pays.  I know this per talking to CS about it.

[yomargo]

I'm having the same problem. I've talked to CS 4 times and did EVERYTHING they told me to do..... NOTHING! Still have the same issues.