Community Chat

[JoyFilled Warrior]

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@faeriemoon wrote:

No offense, but people always swear off QVC until another item they want comes along...

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I've left QVC.at least 2 yrs ago.  Don't even watch.  Wont come back. *Unless* the profound INEPTNESS at QVC's   C*Os, Q Mgt, INEPT "Inventory Control," & INEPT "IT Depts" remove their profound reason for their respective INEPTNESS.  "nothing personal" QVC.  It's no own "business decision" about my *own money* & my "own standards."

[JoyFilled Warrior]

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@THEY CallMe Mr Wilkes wrote:

Yup.

They'll come back.

They always come back.

The urge is too strong, the lure too enticing. 

They all come back.

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@THEY CallMe Mr Wilkes 

With all due respect:

"They dont always come back,"  I HAVEN'T

And I was a profoundly, high volume purchaser of QVC large & medium goods.

I have NOT, and WILL NOT come back to QVC,  unless "with conditions" I've made for myself.  And I doubt QVC, after all this time of me squawking here there, and everywhere,abt my reasons.

And Mr @THEY CallMe Mr Wilkes  you can pass this on to your "Fellows" at QVC.

I've left QVC, at least 2 yrs ago, maybe more.

See, I'm one of the 15% ppl who left, whose # you asserted here on the Forum.

Moved back on to HSN, Amz (even joined/pay extra just for Prime now, which even up'd their Services that much more!),

And moved on to other places that I choose to do business with.  This is where my profoundly, accessible purchase power has moved on to.

I don't even watch QVC. 

Wont come back -- UNLESS

*Unless* the profound INEPTNESS at QVC's   **C*Os,  **Q Mgt,   **INEPT "Inventory Control,"    &    **INEPT "IT Depts"     remove their profound reason for their respective INEPTNESS.  (Apologize for my redundancy, I cant think of another word for it.

    "nothing personal" QVC.  It's no own "business decision" about my *own money*   my own personal purchase power,    & my "own standards."

QVC is "going down." 

Too bad I think they may take HSN with them, which are NOT INEPT!  HSN is NOT INEPT, at least that I've found.

And, Amz certainly has not been inept.  It's remarkable, that I've held off, but even pay extra for Amz Prime. vs settling for QVC total b4st4rdiz4ti0n of their "Business Plan."

Just really, really sad that QVC will perhaps be taking HSN "down with it," unless "uncoupled" from HSN.

QVC has become, by & large, way to INEPT in too many Depts for my own business.

HSN has NOT been INEPT. 

And as they say:  "you can take this to the Bank."

      (or in this case,  "you *can not* take this to the Bank,"  any more, at least no longer from my home & business)

[SeaMaiden]

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@sandykitten wrote:

Paid off my Q card and deleted Qvc from my favorites. Have purchased a LOT since 1994 but no longer.  I will save money and put it someplace where good employees are appreciated. 

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@sandykitten @But you are still using their website to post you are GONE😄 If you are GONE just go please. 

[EastCoastGal]

@SeaMaiden .... @sandykitten has every right to use this site! Many posters have said they don't buy anything at QVC and post here so you have no right to tell her to "If you are GONE just go please." Who do you think you are anyway??

[SeaMaiden]

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@EastCoastGal wrote:
@SeaMaiden.... @sandykitten has every right to use this site! Many posters have said they don't buy anything at QVC and post here so you have no right to tell her to "If you are GONE just go please." Who do you think you are anyway??

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@EastCoastGal  Just find It so funny that she says how upset she is...will never buy from QVC again....yet, still posts on QVC's forums payed and sponsored by the Company she has fired😄

[FiddleDeeDee]

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@Desert Lily wrote:

@Kachina624  Yes, and the other videos are similar.

The full 2022 qurate financial report has some details, and there are other news stories about new executives (3 I think). One was previously a CFO for JCP (I think I read).

It also looks as though they may be planning to focus more on livestreaming according to the articles & report. There were losses in several of their businesses. It looks like their margins have decreased, the average size of a purchase has decreased, etc.

There's still text about the warehouse fire.

Businesses have fire insurance that can include loss of business & rebuilding; at least the small retail chain I worked for many years ago did - It may or may not have been a requirement in the leases.

Idk if the Q had fire insurance.

In my clueless opinion, I think qvc & hsn should move on to more livestreaming. Going back to one TV channel would cut expenses; maybe later they'll eliminate TV altogether?

I'd also have outside vendors do their own shipping (with the shopping channel's logo packaging) and not use USPS. QVC & HSN wouldn't have to warehouse as much, & cut more expenses. It costs $ to warehouse.

When I was a Buyer & Product Developer, there were great inventory computer programs. I would think they're even better now.

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@Desert Lily  Interesting points.

1) The live streaming is where they appear to be placing their focus. The thing is, this is something tends to be the norm for one demographic and completely foreign to another. If you leave TV out of the equation, you will lose a large percentage of your viewership; most likely those who have been customers for decades. 

2) ANY business that does not have fire insurance is a ******-poor company. I seriously doubt they didn't have it. That said, they would have been paid in full and THEN some so the loss would have been little to none (info comes from an individual who has been selling insurance for 25 plus years to businesses). When I heard this, my first thought was that they were no worse off money wise then before, especially since they also no longer had the payroll and benefits to pay for those no longer employed. Harsh, yes but I'm cynical when I hear how poorly a business claims to be doing and then pays $$$$$$ to their Mahogany Row.

3) I've had more and more items arrive FROM the vendors (aka drop-shipped) then ever before. I've also had jewelry items require a special return label because they are returned to a different location in NY vs the TN address. Must electronics, all food items, a large percentage of beauty items ship directly from the vendor. I don't remember that being the case (except for food) in the past. And the vendors set the type of shipping they want used for their product which is usually the cheapest.

My dearest friend, a CHRO in banking (who 100% agree about the insurance pay-out for the fire), was telling me how she believes that QVC/HSN is working on fading out the "older crowd" based on what she sees when she watches it as she channel surfs. Specific things stand out:  very little info about the product; the cost isn't really given (the first easy pay is NOT the cost); glossing over the shipping charges; not including a return label; the speed in which the move from item to item and how fast they speak.  She said that NONE of this is "user friendly" for customers who have been with QVC/HSN from the beginning and are the reason they grew to be so large.  I turned on a show (something about clothing with 2 VERY hyper female hosts) and was tired of them within a few minutes but kept watching and yep, my friend was right. It was bad joke, it was. Nothing like I remembered from years ago when I would sit and watch during a 3AM feeding of a colicy baby.

[Desert Lily]

@FiddleDeeDee  If a vendor has a contract with a retailer & ships using the retailer's logo packaging, they could use the shipper that the retailer requires.

@FiddleDeeDee  @Kachina624 I was in the process of posting the Qurate Retail Inc. annual financial report for 2022, but error messages stating that it was too large were causing me to have to use multiple posts.

IMO the expanded report offers insights.

The report is on a Yahoo website after googling "Qurate annual financial report"

A comment I have on the report is that if margin %'s have decreased, I don't think increasing prices beyond what the target market may bear is a wise answer bc it risks losing some consumers. In my clueless opinion, I think cutting expenses and some restructuring are likely better solutions (Examples: eliminating extra channels; having vendors ship direct, etc.)

I think I read that they have a plan. I wish them success.

[FiddleDeeDee]

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@Desert Lily wrote:

@FiddleDeeDee  If a vendor has a contract with a retailer & ships using the retailer's logo packaging, they could use the shipper that the retailer requires.

@Desert Lily True. What I've noticed and have been told by CS is that the vendor ships directly from THEIR warehouse and is responsible for the item, not QVC/HSN. It never has a QVC/HSN address on it either. This was usually with food going back 5 plus years ago but recently the majority of items I've ordered have been dropped shipped. Where I raise an eyebrow is when jewelry (not an inexpensive  item) is shipped the cheapest way possible; that's not the norm with any other place I've ordered from. Perhaps it's due to the loss of the warehouse that more and more items are being dropped shipped and why there is no return label as well. Don't know.

As for their "plan", rumor has it that a part of it is the consolidating of jobs therefore being able to "streamline" (aka fire) employees. Also, they are moving more of their call center to Mexico which saves them a good deal of money. I believe you're going to have the same issue with ordering and CS that you have with many companies: you won't understand them, they won't understand you and either the wrong items arrive, the items don't arrive, you stop shopping with them or simply accept it and complain to those who will listen.

There is also the possibility of everyone simply going remote which frees up needing real estate. QVC already sold their buildings/campus; maybe HSN will do the same. All you need is a studio for the show. Again, money saved on real estate. 

They definitely do NOT need more than 1 host per show or multiple models for jewelry. Maybe we'll see these things end and they'll go back to how it was before; again, money saved. Time will tell.

[Desert Lily]

@FiddleDeeDee  I hope they don't do away with positive aspects of the company like accessible customer service, local & American jobs, unique products, etc.

If expanding the market to a broader age range is on the horizon, I hope they have the ability to maintain their current market base at the same time in product offerings and via multi-media (livestreaming and TV - a single TV channel at least for a while until more consumers change over)

I think if they go to too many outside vendors, there might be stronger competition with sites like Amzn or the vendors' own sites.

I think it's a complex task.

[THEY CallMe Mr Wilkes]

There are really no "call centers" any longer so they aren't moving to Mexico. 

Virtually every customer service representative is now home-based, a trend that began during the pandemic and was made permanent for the vast majority.  One center was completely closed permanently due to this.

You can review all if Qurate's CS job openings and see that they are home based, with the specific requirements.