Community Chat

[Serena Sue]

I placed an order 4 hours ago & can't cancel it.  I thought we had at least till midnight, sometimes even longer & many times times could edit the size or color.  Has the rule changed on this.  Or am I thinking of HSN.

[GCR18]

I think you are thinking of HSN, but the Q has been locking some orders pretty quick the last couple months.  There hasn't been communication on the change.  Some orders you can change, some you can't.

[lucymo]

@Serena Sue  I have found that I can sometimes cancel an order up to two days after ordering, others can't be cancelled just a short time after placing the order.  Most times even though you can't cancel it won't ship out for several days.  I don't know of any changes.

You are correct that at HSN we can cancel until midnight or was last time I ordered from them.  It may have changed as I haven't ordered in a while.

[Kachina624]

QVC has never given a midnight cut off for canaceling.  If its a vendor-shipped item, they can rarely be canceled, period.  Right now they're trying to process orders fast so time to cancel has all but been eliminated.

[Gram W]

Possibly with the increased holiday orders they are trying to get the orders out ASAP to make sure they arrive on time.   Most companies put on extra help at Thanksgiving to help process the holiday purchases.  The delivery services also hire seasonal help and still arrive at my house at 9 PM instead of 2 or 3.   They are all trying to get items to use before the 24th.

[Serena Sue]

Oh well, I guess you have to be absolutely positive when you order ,especially at this holiday season.   I never saw an order processed so fast.  

[gulf coast girl]

I ordered the lobster tails way back on Dec 13, as of right now it says "processing" so since it's taking them so long to actually ship this item I tried to cancel it. It tells me they are attempting to cancel this for me. Why would it sit in processing for so long? I don't want it now.

[twinsister]

I ordered croissants on Dec. 11th and received them on Dec. 14th, but my order still says "in process".

[Tinkrbl44]

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@Serena Sue wrote:

I placed an order 4 hours ago & can't cancel it.  I thought we had at least till midnight, sometimes even longer & many times times could edit the size or color.  Has the rule changed on this.  Or am I thinking of HSN.

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@Serena Sue

Wait .....   did you try to cancel online ... or did you actually speak to someone in Customer Service?

[Nataliesgramma]

I agree with @Kachina624....they are shipping stuff out fast right now.....

I bought some Laura Geller eye shadow for me and when I order her make-up it is in processing for almost a week.....I got the eye shadow in a couple of days...