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Valued Contributor
Posts: 612
Registered: ‎03-10-2010

Can you help me with Mr. Rebates?

Something has changed with my account and I don't know what happened, I have always gotten the money into my 

"Pending Cash Back" column on their website whenever I would shop with HSN but now every order I make has HSN listed, with the order number and date of purchase but every single purchase has 0.00 where it should have a dollar and cents amount. 

I spoke with a customer rep with HSN and she didn't even know what Mr. Rebates was...seriously.

I chatted online with Mr. Rebates and they seem to think I received no money becuase I had cancelled my orders. Nope, I've not cancelled anything. I'm just not getting any money from them. 

 

All the other places I shop at are giving me the money, it's just HSN, does anybody know how to fix this?

Honored Contributor
Posts: 28,484
Registered: ‎03-09-2010

Re: Can you help me with Mr. Rebates?

Just a tip, when shopping at HSN use Top Cashback, they offer either 12%, or as high as 22% back from HSN quite often. I never have trouble getting my orders credited. 

 

And I have also found most CS reps from vendors have no clue what the rebate sites are and how they work. 

Honored Contributor
Posts: 28,484
Registered: ‎03-09-2010

Re: Can you help me with Mr. Rebates?

I can think of one reason why you may not have gotten credited, did you use an HSN coupon code not offered on Mr R, that will often void a rebate. However, when I use Top Cashback it always credits me even with a coupon not offered on their site. 

Valued Contributor
Posts: 612
Registered: ‎03-10-2010

Can you help me with Mr. Rebates?

No, no coupons at all. 

Honored Contributor
Posts: 28,484
Registered: ‎03-09-2010

Re: Can you help me with Mr. Rebates?

Fill out Mr R missing rebate forms, and let them take it from there, they will investigate it for you. 

Valued Contributor
Posts: 612
Registered: ‎03-10-2010

Re: Can you help me with Mr. Rebates?

Thanks Shellbell, maybe I'll switch to the other site you mentioned, Top Cashback, I'll give it a try. Thank you

Honored Contributor
Posts: 28,484
Registered: ‎03-09-2010

Re: Can you help me with Mr. Rebates?


@gulf coast girl wrote:

Thanks Shellbell, maybe I'll switch to the other site you mentioned, Top Cashback, I'll give it a try. Thank you


In general, their percentages are usually a lot higher than Mr R, you wont be sorry. 

Respected Contributor
Posts: 2,699
Registered: ‎03-09-2010

Re: Can you help me with Mr. Rebates?


@gulf coast girl wrote:

Thanks Shellbell, maybe I'll switch to the other site you mentioned, Top Cashback, I'll give it a try. Thank you


Topcashback is not without issues. I have an open ticket right now with them concerning a purchase on HSN. Didn't use a coupon, it wasn't clearance, shouldn't have been a reason why it was denied.

Respected Contributor
Posts: 3,387
Registered: ‎06-04-2012

Re: Can you help me with Mr. Rebates?


@Ainhisg wrote:

@gulf coast girl wrote:

Thanks Shellbell, maybe I'll switch to the other site you mentioned, Top Cashback, I'll give it a try. Thank you


Topcashback is not without issues. I have an open ticket right now with them concerning a purchase on HSN. Didn't use a coupon, it wasn't clearance, shouldn't have been a reason why it was denied.


@Ainhisg @gulf coast girl 

 

I've also had top cashback issues. Not paying, payments taking over 4 months not a good experience.

Respected Contributor
Posts: 2,699
Registered: ‎03-09-2010

Re: Can you help me with Mr. Rebates?

@rockygems123 yes, TCB takes a long time to pay.  If a person clicks on their pending rebates, it tells how long it will be.  Right now, I have one that is 17 weeks out!  I do use them, because their rebate amount is usually much higher, and I don't mind (too badly) waiting for my rebates.  And they often offer $2.50 or $3.00 from themselves if you make a purchase through them in a specified time frame.  I ordered $60 worth of items from HSN last weekend and got almost $15 back in rebates.