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03-20-2016 12:04 PM
I had the weirdest thing happen the other day. I had been out shopping - had phone in purse. Came home and getting ready to make a phone call. My phone asked me to set it up again (I have a Tracfone). I thought this was strange. Then when I went to make a call, ALL of my contacts were gone, all of my apps missing on my phone. Is there a device someone can use by walking by you to take all of your information from your phone? (Luckily I had written down all of my contact info just a few days before because I had ordered the new Tracfone from HSN and ended up sending it back because people were saying they couldn't get their 1350 free minutes).
03-20-2016 12:18 PM
There are applications that can steal phone data. Not saying this happened.
03-20-2016 12:19 PM
I don't know, but off of the top of my head, I would guess maybe your battery compleatly drained?
Did you walk by any store security systems that might use magnets?
Can magnets even wipe a phones memory?
I don't know.
I'm sorry that I am of no help, but this is what came in to my mind.
03-20-2016 12:24 PM
did you initiate service with the new Tracfone before returning?
03-20-2016 12:27 PM
That would be quite disconcerting. I'd contact Tracfone, hoping they'd be able to shed some light on the situation.
03-20-2016 01:06 PM
I have no experience with this. It does sound like you went by something or someone and your phone memory was erased. When I've switched to a new tracfone, everything stayed on the old phone until I deleted it.
03-20-2016 01:16 PM
@hoosieroriginal, I would also contact Tracfone immediately,and I agree hope they can shed some light on this situation. Please let us know the outcome!
03-20-2016 01:21 PM
@ashleigh dupray wrote:did you initiate service with the new Tracfone before returning?
@CatsyCline - No never even opened the box after I read the bad reviews.
03-20-2016 01:39 PM
@hoosieroriginal wrote:I had the weirdest thing happen the other day. I had been out shopping - had phone in purse. Came home and getting ready to make a phone call. My phone asked me to set it up again (I have a Tracfone). I thought this was strange. Then when I went to make a call, ALL of my contacts were gone, all of my apps missing on my phone. Is there a device someone can use by walking by you to take all of your information from your phone? (Luckily I had written down all of my contact info just a few days before because I had ordered the new Tracfone from HSN and ended up sending it back because people were saying they couldn't get their 1350 free minutes).
@hoosieroriginal- I know you said you had your contacts but the carrier companies do keep backups and can retrieve your information. I had that happen but not after a phone call and Verizon assisted me.
03-20-2016 01:42 PM
@hoosieroriginal, do a google search - perhaps "contacts and apps disappeared from Tracfone". Try various terms. I did a quick look and this has happened to others.
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