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Respected Contributor
Posts: 4,520
Registered: ‎03-04-2012

I had the weirdest thing happen the other day.  I had been out shopping - had phone in purse.  Came home and getting ready to make a phone call.  My phone asked me to set it up again (I have a Tracfone).  I thought this was strange.  Then when I went to make a call, ALL of my contacts were gone, all of my apps missing on my phone.  Is there a device someone can use by walking by you to take all of your information from your phone?  (Luckily I had written down all of my contact info just a few days before because I had ordered the new Tracfone from HSN and ended up sending it back because people were saying they couldn't get their 1350 free minutes). 

Honored Contributor
Posts: 8,179
Registered: ‎03-10-2010

Re: Bizarre phone experience

There are applications  that can steal phone data. Not saying this happened.

Esteemed Contributor
Posts: 6,475
Registered: ‎03-14-2015

Re: Bizarre phone experience

I don't know, but off of the top of my head, I would guess maybe your battery compleatly drained?

 

Did you walk by any store security systems that might use magnets?

 

Can magnets even wipe a phones memory?

 

I don't know.

 

I'm sorry that I am of no help, but this is what came in to my mind.

Respected Contributor
Posts: 4,838
Registered: ‎07-24-2013

Re: Bizarre phone experience

did you initiate service with the new Tracfone before returning?

Honored Contributor
Posts: 14,986
Registered: ‎03-15-2014

Re: Bizarre phone experience

That would be quite disconcerting.  I'd contact Tracfone, hoping they'd be able to shed some light on the situation.

Honored Contributor
Posts: 17,892
Registered: ‎07-03-2013

Re: Bizarre phone experience

I have no experience with this.  It does sound like you went by something or someone and your phone memory was erased.  When I've switched to a new tracfone, everything stayed on the old phone until I deleted it.

Honored Contributor
Posts: 9,812
Registered: ‎03-10-2010

Re: Bizarre phone experience

@hoosieroriginal, I would also contact Tracfone immediately,and I agree hope they can shed some light on this situation.  Please let us know the outcome!  

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Respected Contributor
Posts: 4,520
Registered: ‎03-04-2012

Re: Bizarre phone experience


@ashleigh dupray wrote:

did you initiate service with the new Tracfone before returning?


@CatsyCline - No never even opened the box after I read the bad reviews. 

Esteemed Contributor
Posts: 7,463
Registered: ‎04-20-2013

Re: Bizarre phone experience


@hoosieroriginal wrote:

I had the weirdest thing happen the other day.  I had been out shopping - had phone in purse.  Came home and getting ready to make a phone call.  My phone asked me to set it up again (I have a Tracfone).  I thought this was strange.  Then when I went to make a call, ALL of my contacts were gone, all of my apps missing on my phone.  Is there a device someone can use by walking by you to take all of your information from your phone?  (Luckily I had written down all of my contact info just a few days before because I had ordered the new Tracfone from HSN and ended up sending it back because people were saying they couldn't get their 1350 free minutes). 


@hoosieroriginal- I know you said you had your contacts but the carrier companies do keep backups and can retrieve your information.  I had that happen but not after a phone call and Verizon assisted me.  

Respected Contributor
Posts: 3,588
Registered: ‎03-09-2010

Re: Bizarre phone experience

@hoosieroriginal, do a google search - perhaps "contacts and apps disappeared from Tracfone".  Try various terms.  I did a quick look and this has happened to others.