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07-21-2015 01:06 PM
My beautiful Rachal Ray dish cracked in the oven as I baked in it. I followed her instructions to a "T" but to no avail it cracked . Feel so badly. I called the number that Q gave me about replacement but its a recording about returns at your expense while still under guarantee. How do you like that.? I didn't. I guess thats the end of that line for me I complained about Temptations but at least the customer service was great. So disapointed
07-21-2015 01:12 PM
Sorry this happened to you. I have some Rachel Ray bubble and brown pieces and use them regularly without any issue, but I know with this type of cookware it is a possibility, regardless of brand.
I had 2 Pyrex baking dishes @ 15 years ago that I used all the time but when my aunt used them, each of them broke.
07-21-2015 01:38 PM
I would call QVC customer service and explain the situation, I bet if the dish is in stock they will replace it. That happened with a bread machine I bought from the Q and they made it right.
07-21-2015 01:40 PM
That's terrible.
Did it make a mess in your oven?
07-21-2015 02:32 PM
These things happen. It is the nature of stoneware. I do not understand why people seem to be shocked at what is a natural occurrence.
Like all other things, stoneware expands and contracts when heated and cooled. Some pieces will eventually crack with normal, everyday use. This happens to stoneware from the least expensive to the most expensive. It happens with things such as Pyrex and Cornware, too.
The ony way to avoid having this happen, on occasion, is to utilize metal baking dishes.
07-21-2015 07:57 PM
07-21-2015 10:10 PM
@sugarflake wrote:My beautiful Rachal Ray dish cracked in the oven as I baked in it. I followed her instructions to a "T" but to no avail it cracked . Feel so badly. I called the number that Q gave me about replacement but its a recording about returns at your expense while still under guarantee. How do you like that.? I didn't. I guess thats the end of that line for me I complained about Temptations but at least the customer service was great. So disapointed
Sorry for what happened. I hope Q helps you out. Can I ask? DId you by any chance take it from fridge to oven? The reason I ask is, people say you can do this but I had other stoneware break and pyrex years ago from taking them from cold to the hot oven. I haven't done it since those 2 times and my R Ray (and other) stoneware has been fine since (fingers crossed)
07-21-2015 10:30 PM
Call QVC Customer Service, explain what happened, and arrange to return the dish at no expense. Are you still in the 30 day post purchase period? Should be no problem. The product was apparently faulty.
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