Beware QVC Return Label - Page 2

geezerette · ‎03-16-2010

@Seminole2 wrote:
@geezerette I have not ever cut mine and they can be confusing but what is interesting is that even though both might be listed on the label the USPS cannot take UPS but UPS can take them even if for the USPS. The only issue with that is if you want a receipt UPS cannot get generate a receipt with the USPS scanning code. Somehow all of my returns end up where they should and credit given. Sorry that the original poster ran into this. BUT also know that a lot of places today no longer have individual boxes in the front of their houses. We have a community type of cluster of boxes that you cannot have USPS pick up.

@Seminole2

Yes, I ran into that once with my UPS store.

beach-mom · ‎03-09-2010

I take mine to a "pack & wrap" place. They use both UPS and USPS. I just hand them the package and let THEM decide how to ship!

I don't trust the regular post office any longer. A few years ago I sent a package to DS containing some of his Christmas gifts he couldn't fit in his backpack or luggage. I tracked it. It got there and sat at the post office. I called and they had no idea where it was. I had insured it for the amount of the gifts inside. The post office wanted a detailed list and proof of purchase. I had everything except one proof of purchase. I filled out the form and sent everything. They denied everything because they said they couldn't prove it wasn't delivered! Really?

The following year it took over a month to get it to him. I was on the phone a lot!

This past Christmas I took it to the "package" place. Once again it seemed to stall. DD happened to mention it to the young guys who work there when she was mailing a package. That night I got a copy of an email they sent the post office. The next day I saw the package was out for delivery! So I gave DS a "heads up," and he got it!

I'm glad everything worked out for you @Barkanyc, and thanks for sharing your experience with us so we can know more about returning a package.

santorini · ‎03-09-2010

I definitely cut mine. The ones with double labels are usually from HSN and not QVC. If I'm using UPS, I choose that one. If I'm going to a post office, I use the one that says USPS.

10sluvr · ‎03-10-2010

wouldn't it be nice if QVC did a video of how to return a pkg and which label to use. It might seem like a simple thing but it's not when it's this confusing. They could help a lot of customers, if they did this.

haddon9 · ‎03-09-2010

I have never heard of these complications!

The invoice is usually in two parts....one for the return item with order number and the second part is the return label.

I just peel the return label from the backing (I don't cut anything on it) and stick it to the package. I always stick it over the original label so there is no extra confusion.

I place the invoice with the return information inside the package. I drop it off at my local Parcel Place that takes USPS, UPS, etc.

I am aware that I can also just go over to USPS dot com and schedule a next day pick up by my front door....I have done that many times when I had my Etsy shop.

I try to do whatever will make my life easier.

NYCLatinaMe · ‎01-14-2017

@Barkanyc I am so sorry you had to go through this. I have been confused by these labels too, and took a return package to UPS.

UPS told me they DO NOT accept these labels. It was an aggravating extra trip for me, but at least I had the label intact.

The USPS, to date, has always taken the qvc labels. I have some returns coming up, so I appreciate if anyone has different information.

In my experience, qvc's customer reps do not give good information. Communicating with them can be challenging because of their lack of information, but at least most recently, they have been kind and polite.

NYCLatinaMe · ‎01-14-2017

@Jk9 The label had a UPS section. I have had this confusion myself.

QVC labels go to USPS if one sees that word anywhere. UPS won't take the return even if the label says UPS and has a UPS tracking number. Just confusing to customers.

NYCLatinaMe · ‎01-14-2017

@Jk9 @Kachina624

My Postal Office NEVER picks up the phone, and their customer service is generally terrible. Some postal workers are nice.

NYCLatinaMe · ‎01-14-2017

@geezerette wrote:
Do you have to cut those dual labels?

Wouldn't the UPS just scan their bar code and the USPS would scan theirs?

@geezerette

UPS won't take the package with a QVC label from customers. Leave label as is and use USPS.

NYCLatinaMe · ‎01-14-2017

@DJs mom wrote:
@geezerette wrote:
Do you have to cut those dual labels?

Wouldn't the UPS just scan their bar code and the USPS would scan theirs?
@geezerette no you don't have to cut the label. In fact OP should not have cut the label, just used it as it was. I have used these types of labels many times. Each shipper knows what to scan. Ex: UPS knows what to scan if you use their service and USPS knows what to scan if you use their service.

@DJs mom I agree with you on not cutting the label, but UPS won't take QVC pre-paid return labels.