Bed Bath & Beyond Cust Serv

jellyBEAN · ‎04-03-2010

I will think twice before placing an order w/BB&B as my order was fouled up from the very beginning. Makes me wonder who they have working on the filling of their orders.

I placed an order for a SET of two (2) pillows. On the same order I selected a sheet set. The order was sent in two (2) separate boxes The pillow set in a very large box and the sheet set in a smaller box. I opened the large pillow box and found only 1 pillow. The plastic sheeting the pillow was encased in clearly said it was to be a SET OF 2. The plastic bag had been opened and just contained 1 pillow.

Clearly I knew this would be going back.

I then opened the smaller box containing the sheet set. It was a much darker color than what was shown on-line. It was supposed to be an aqua color, and it was more of a greyish dark green. I might have decided to keep the sheet set had the pillow order been right, but because I was going to send the pillow back I decided to return the sheet set as well.

Called CS and xplained why I was returning items and was told to place both items in the larger box and use the return label they e-mailed me. Done. Returned both items right away.

Come to find out they only credited me for the sheet set. So I called CS and asked why I wasn't credited for the pillow set I ordered. I xplained again I received only 1 pillow instead of 2. They told me they will have to check w/their warehouse and find out what the story is with the pillows. I was really surprised. This is an under $20 item and I don't recall ever returning anything to BB&B before. Because the warehouse is closed on Sunday I will have to wait until it opens for the week. I am just surprised CS didn't issue an immediate credit and find out what is going on in the warehouse later.

As soon as I received the order and saw the mistake in shipping on their end I called to let them know. Very surprised because we are not talking big bucks here. Not sure I'd ever order on-line again anytime soon. Don't you think they should fix things on their end later and issue me my credit?

Flowers are nature's way of laughing

deepwaterdotter · ‎03-09-2010

I wouldn't be surprised to read that this is the next company to go out of business.

Daysdee · ‎03-09-2010

Their website now leaves a lot to be desired.

VaBelle35 · ‎03-10-2010

BB&B is in trouble. Their earnings report wasn't very good.

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QVC Shopper - 1993

# IAMTEAMWEN

Krimpette · ‎03-09-2010

I'm surprised to hear that they are in trouble. The one I go to is always quite busy. I've never tried ordering on line or using their customer service, however.

suzyQ3 · ‎03-09-2010

The only complaing I have is about my local stores: They are always woefully short on cashiers.

~Who in the world am I? Ah, that's the great puzzle~ Lewis Carroll, Alice in Wonderland

kivah · ‎03-11-2010

I love BBB and have purchased quite a few items in their Oxnard, CA store (which closed last year) - and on-line.

Last week I ordered 7 items on-line. When I tracked the items, it said delivery would be on Tuesday, July 9th, by FedEx. All day long, I checked my front door for the delivery - since many people have their deliveries stolen and FedEx never rings the doorbell. By 5PM, when I tracked it again - it said, "delivery returned to facility." I emailed BBB and they said, the box was damaged - HUH??? The following morning, FedEx delivered my items in a large box - that was not damaged. 6 of the 7 items were plastic products for my kitchen - and one was ceramic. Each item was placed in a thin plastic bag - and several of the plastic bags were ripped. I emailed BBB again, asking if FedEx placed all my items in a different box with a new address label.

I try not to let things upset me --- but this was too much!!!!!

Still waiting to hear from BBB.

shoesnbags · ‎03-10-2010

@Krimpette wrote:
I'm surprised to hear that they are in trouble. The one I go to is always quite busy. I've never tried ordering on line or using their customer service, however.

I'm surprised, too. I go to BB&B a lot, and it's always chock full of people. And they're buying, not just looking. Customer service for returns is very pleasant and easy in that store as well. I guess you never know unless you look at a company's financials.

"Breathe in, breathe out, move on." Jimmy Buffett

colliemom4 · ‎09-08-2010

I had a bad experience with them years ago but everything has been good on my recent orders which aren't very frequent. Sorry you are experiencing problems.