Community Chat

[MorningLover]

Bank of America customers report outage, with some seeing $0 balances

October 2, 2024 / 3:32 PM EDT / CBS News

Bank of America customers reported problems accessing their online accounts on Wednesday, with some saying they were unable to sign in and others reporting they were able to log on but were startled to see their balances at $0. 

Reports of outages at Bank of America began shortly after noon Eastern Time, according to DownDetector, which tracks problems at websites, internet other companies. By 3 p.m., about 5,000 customers at the bank had reported problems to DownDetector..

[Tori3569]

Are we going to start anything out there that can cause panic?  

[kitcat51]

A very annoying BOA glitch...I started looking for a new bank or credit union today.

[walkingal]

That is troubling.  What else is going to happen.  

[RetRN]

Scary. Should not be happening.

[Estellee]

Oh dear 

[On It]

BOA headquarters are in Charlotte, NC. Could this be related to the hurricane causing infrastructure issues?

[Carmie]

I checked out our BOA account online. It was a normal sign in and the balances were correct.

I was hoping our CC balance was zero, but no dice.  We just got back from vacation and our vacation charges were right there, front and center.

[SloopJohnB]

After seeing these posts, I pulled up my BOA accounts and they are all intact.  I'm hoping for those that were affected, your current balances have all been restored.  

[Shelbelle]

All my accts are totally intact, and my log in was all normal.