BEWARE; No software - Page 2

OnlyShopsOnline · ‎03-09-2010

@LetItGo wrote:
I have actually done two returns with QVC in the past. On both returns, I received no product and no refund. They ask me for tracking information on the return slip, I gave it to them, and received no reply. Shame on me, not QVC, for trusting them again. If I send back this computer, I am certain from precedent that I will not receive another computer or my money. Then I would really be in a pickle. I need the laptop to do my work.

@LetItGo I've never had a problem like that. But, I always use the QVC return label. Once you hand it over, make sure you get a receipt. It goes into their system and they know almost immediately that it has been returned. It make take a couple of weeks to get the refund, but they know it's been returned and they have all of the tracking information.

"I've been here since October 2006. Wow!"

Alison Wonderland · ‎02-05-2018

@LetItGo wrote:
I have actually done two returns with QVC in the past. On both returns, I received no product and no refund. They ask me for tracking information on the return slip, I gave it to them, and received no reply. Shame on me, not QVC, for trusting them again. If I send back this computer, I am certain from precedent that I will not receive another computer or my money. Then I would really be in a pickle. I need the laptop to do my work.

If you returned items in the past and did not get your money back, that's fraud and you could have reported QVC for fraud. Instead, you purchased an expensive computer from them.

Something isn't adding up here. If a company commits fraud, I don't buy more expensive items from them. Return the computer and report the QVC for fraud if that's what you think happened.

SeaMaiden · ‎03-10-2010

LESSON LEARNED.

Never order anything more than $100 from QVC,

Porcelain · ‎02-19-2014

That's not an acceptable resolution, IMO. You are missing 9 months subscription to, I assume, Microsoft Office 365. That's worth good money.

Your receipt should show the item number you purchased. And the item number should link to the product description, which should show that you are entitiled to a year of Microsoft Office 365, because you purchased it. The item number is the key here.

QVC does sell PCs with and without Microsoft Office included. Is it possible that you thought you bought the version with Office, but you accidentally bought the one without instead? If you are sure you got the with Office version, then it is important that QVC and Microsoft get you your subscription. I'd try again with QVC customer service and ask to speak with a manager or IT expert if needed.

When you’re accustomed to privilege, equality feels like oppression.
"Power without love is reckless and abusive, and love without power is sentimental and anemic." - Dr. Martin Luther King Jr

sunshine45 · ‎03-09-2010

with items like this, it is worth it to print out your entire order summary page AND item description page. i never buy a computer for that software that they pre-install on it, but if you are entitled to it, then have qvc send you a label to place on the item and have them pick it up via ups (or whatever the shipping company is that is preferred for that type of product.

many of us here highly recommend contacting qvcsocialteam@qvc.,com. they are EXCELLENT in taking care of these types of issues.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

Anonymous · ‎12-11-2019

Hello @LetItGo I checked with our computer escalations team and it looks like the original software package is moving and you should receive it by 12/14. If you receive the replacement also please just dispose of it. I will email you the tracking number.

Venezia · ‎03-09-2010

I've ordered a computer from the Q in the past and the software bundle was sent separately. I recall it actually stated that somewhere.

I can see that a moderator has responded to you and it seems that's exactly what's happening in this case. I think accusing QVC of cheating you was over the top. You always had the option to return the PC as defective at no cost to you, instead of saying you would be "swallowing the loss".

"" A little learning is a dangerous thing."-Alexander Pope

Nightowlz · ‎03-11-2010

I replied on one of your other threads about this. Q sold 2 15" laptops & 2 17" laptops. Only the more expensive 15" & 17" laptops came with Office. Are you sure you bought one that came with it???

If you did buy one of the laptops that came with Office I would return the laptop & stop complaining. You will get credit in the same amount you paid.

proudlyfromNJ · ‎05-01-2010

@Nightowlz wrote:
I replied on one of your other threads about this. Q sold 2 15" laptops & 2 17" laptops. Only the more expensive 15" & 17" laptops came with Office. Are you sure you bought one that came with it???
If you did buy one of the laptops that came with Office I would return the laptop & stop complaining. You will get credit in the same amount you paid.

@Nightowlz A Mod already answered and said it’s being sent separately with the shipping dates.

mspatmac · ‎06-10-2015

Happy for you that your issue is being resolved. I agree with a previous poster about buying certain products from a shopping channel, especially electronics. I am an apple user but no way would I buy an apple product from QVC, Best Buy is agood alternative too. I've had great luck shopping with them.