@elated wrote:
@Cakers3 wrote:
@elated wrote:
@bootsanne wrote:
This was to be a birthday outing for 2 of my oldest nieces, one turning 60 and the other right behind her. Their other sister and I were paying. I chose a highly rated and pricey ..$$$$. restaurant that I had been to a few times and always had excellent food. All food is freshly made with quality ingredients. We didn't want to go to a chain restaurant. Well the younger bd niece bowed out because of the 4 hour round trip drive but I understood. The restaurant is very quiet, clean and reservations are needed months ahead. Well the bd niece and I had excellent food but my youngest niece's food was not good. The chicken was extremely tart and the flavor seeped into the runny scalloped potatoes. We politely told our server that this dish was not acceptable. The kitchen manager and owner came over and said that was the way it was supposed to taste. No offer to replace. Now even in cheap restaurants when there is a problem they either give you a price break or make another entree. We did not want to cause a scene, but when the bill came--$170--no drinks--I did tell the server we were disappointed that nothing was done to please my niece. She apologized, the kitchen manager came out and yelled at us. We were mortified. I only gave a 15% tip but I really feel used and horrible for my niece who paid a lot of money for nothing to eat. What should I do? I tried reviewing on Yelp but had no luck.
The best way to make a point is no tip. I would have put a note on the bill regarding service. Why would you tip for bad food and poor management.
@elated The waitress didn't cook the food nor is the waitress the manager. The waitress apologized and notified the manager.
The waitress served the food and deserved the tip. Why should she be punished??
It wasn't the service; it was the food prepared by a cook/chef and subsequently argued by the manager.
I totally disagree with your decision to tip. One time we went to a restaurant that was short on help, The WAITRESS did not charge us for our dessert. That was the only thing we wanted. She felt bad for us waiting so long and compensated us. The waitress could have taken her plate and offered another dinner. Waitresses do have some decisions that they can make. I am sure she was not new on the job. I am sure if they treat their customers like that, word would get around and the restaurant would suffer. The waitress does not retain the full tip, she has to split it with several people. It is called customer service.
@elated You apparently missed the point where the waitress apologized and reported the issue to the manager. It was up to the manager to determine if a different plate should have been served, not the waitress.
The waitress didn't appear to be in the wrong in any shape or form as far as a dinner that was simply disliked; nor should she have not been excluded from a tip for something over which she had no control.
Perhaps it is the way THIS restaurant handles things; the waitress simply cannot bring out a new dinner without notifying the manager. The day would conclude with two dinners served but only one paid for. It wouldn't make sense for the waitress to simply replace the dinner.
The manager wouldn't be gaining anything from her tip, btw.
You situation had to do with timing and not a dessert you didn't like. Not even a close comparison.
Agree to disagree. We will always tip; you do as you please.
"" Compassion is a verb."-Thich Nhat Hanh
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