BAD BUSINESS PRACTICE OR STANDARD PROCEDURE? - Page 2

nyc1 · ‎03-19-2010

@Tinkrbl44 I would ABSOLUTELY NOT PAY IT! As someone else mentioned, talk to a HUMAN. If the chip on the card is faulty, that is not your fault! It is their responsibility to replace the card with one that works properly. If you received a damage item in the mail, you wouldn't pay a fee to have it replaced.

Talk to a person, a manager, someone who can reason.

Meowingkitty · ‎06-19-2010

I would report it as lost. That way they have to void the current card and give you a new one with a new number. Should be no charge.

LTT1 · ‎03-09-2010

yes, especially if the malfunction is the fault of THEIR card!

~Have a Kind Heart, Fierce Mind, Brave Spirit~

millieshops · ‎03-09-2010

@Tinkrbl44 I'm not surprised there's a charge because the personal and paperwork involved cost more than the physical card, but I wouldn't have expected $25. I have a card which often doesn't work on the chip but does on the s;ide strip. Hope I don't need a new card - mine isn't due for replacement for about 4 years!

bonnielu · ‎03-11-2010

Is the bank local or does it have a local branch anywhere. You could walk in and see if anyone can help you. My best guess this is not the case but perhaps, just perhaps there is a place you could go locally.

What I would do would be to keep calling and get advice from the card company. Someone might just help you.

sunshine45 · ‎03-09-2010

if ANY of my credit card companies wanted to charge me to replace one of my credit cards, i would just close my account and find a new card to use. i think it is ridiculous.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

Etoile308 · ‎01-04-2014

I think some banks do charge for a lost or stolen card. I don't think those chips are as inexpensive as some feel.

It's possible the chip is dirty and as suggested wiped it with an alcohol wipe and see if that makes a difference. Or possibly the metal coating has worn and the chip is defective.

I agree if there is a local branch check in the bank.

ECBG · ‎01-08-2011

The sides of my debit card were giving me a fit at the gas pump. (nicks) never used to scrape ice or snow.

I went to my bank and spoke with the officer and he had them send me a new card. No fee.

Sage04 · ‎07-10-2011

I use Debit Cards and March of last year I requested a new Card because the chip had some scratches.

Last December a friend needed help paying a bill on line. I was out so I gave her the number. Once I got home, I went on line and requested a new Card but i said it was lost and I received a new Card in 5 business days. No fee.