Community Chat

[dsmalltreasures]

Yes, and after 12 days I contacted QVC and was credited for the return. Once it arrives at the warehouse they will see the credit has already been applied. 

[Georgiagrama]

How's this for slow returns?  And why the hec did it arrive at the shipping facility and now it's in transit again????  And needless to say, I've still not seen a refund.

In transit	York	PA	12/03/2018	14:20
Arrived at Shipping Facility	York	PA	12/01/2018	09:09
In Transit	NORTH READING	MA	11/28/2018	11:24
In Transit	NORTH READING	MA	11/28/2018	03:06
In Transit	NORTH READING	MA	11/28/2018	02:55
In Transit	SPRINGFIELD	MA	11/26/2018	20:21
In Transit	Jacksonville	FL	11/24/2018	10:53
In Transit	Jacksonville	FL	11/21/2018	17:54
In Transit	Jacksonville	FL	11/21/2018	24:33
In Transit	Jacksonville	FL	11/20/2018	23:18
USPS in possession of the item		GA	11/20/2018	14:03

:

Just try and cancel an order less than 24 hours after you placed it.  

[itsmagic]

---

@GAQShopr53 wrote:

---

@itsmagic I finally called CS today because the package was still at the shipping facility...the CS rep said to give it a couple of days and If it does not arrive then call back...guess what? When I signed into my Q account today the package and refund were already processed after the call. I don't know what happened because usually the package is delivered in 1 day of leaving the shipping facility.  I would give CS a call and have them to take a look...sometimes they can see the status when we can't on our side.

---

@GAQShopr53  So I followed your lead and called CS this morning and spoke with a very friendly rep.  He went ahead and processed the refund (I used their return label and he could also see it has been sitting in a shipping facility for over a week).  Thanks for the advice!